Operations Engineer I: Systems Reliability & Tier 2 Support

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Disability

Paid time off

Maternity leave and parental leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. is seeking an Operations Engineer I in Lowell, Arkansas.

Under general supervision, you will monitor and support maintenance of the company’s technological systems for operational stability and provide Tier 2 support, managing tickets, resolving moderately complex problems, and progressing alerts for critical infrastructure issues. You will identify potential impacts, contribute to major incidents, and maintain documentation for processes while collaborating with

Qualifications

• Bachelor's degree in MIS, CS, Engineering, or related field, or foreign equivalent, or suitable combination of education, experience, and training with 3 years of IT experience.
• This position is not eligible for employment-based sponsorship.

Responsibilities

• Escalates system alerts and/or failures to relevant teams.
• Partner cross-functionally to structure workflows that enable alerts.
• Monitors systems for abnormalities affecting operational stability, including infrastructure health, network, security, applications, mainframe performance, and database connectivity.
• Monitors service desk call volume for potential operations impact.
• Takes remedial action on system alerts and/or failures based on level of expertise.
• Performs manual administrative tasks requested by employees, customers, and/or vendors to ensure productivity and stability.
• Provides tier 2 systems support and assists with status updates.
• Participates in Major Incident Calls with data, monitoring and coordinating resources.
• Maintains system documentation for knowledge sharing and standardization.
• Diagnoses and resolves moderately complex technical problems within assigned systems.
• Supports and participates in weekly mainframe and BIPS maintenance.

Education

Computer and Information Science

Computer Engineering

Management Information Systems

Job description

J.B. Hunt Transport, Inc. is seeking an Operations Engineer I in Lowell, Arkansas.

Under general supervision, you will monitor and support maintenance of the company’s technological systems for operational stability and provide Tier 2 support, managing tickets, resolving moderately complex problems, and progressing alerts for critical infrastructure issues. You will identify potential impacts, contribute to major incidents, and maintain documentation for processes while collaborating with