Operations Engineer I

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Disability

Paid time off

Maternity leave and parental leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. is seeking an Operations Engineer I in Lowell, Arkansas.

Under general supervision, you will monitor and support maintenance of the company’s technological systems for operational stability and provide Tier 2 support, managing tickets, resolving moderately complex problems, and progressing alerts for critical infrastructure issues. You will identify potential impacts, contribute to major incidents, and maintain documentation for processes while collaborating with

Qualifications

• Bachelor's degree in MIS, CS, Engineering, or related field, or foreign equivalent, or suitable combination of education, experience, and training with 3 years of IT experience.
• This position is not eligible for employment-based sponsorship.

Responsibilities

• Escalates system alerts and/or failures to relevant teams.
• Partner cross-functionally to structure workflows that enable alerts.
• Monitors systems for abnormalities affecting operational stability, including infrastructure health, network, security, applications, mainframe performance, and database connectivity.
• Monitors service desk call volume for potential operations impact.
• Takes remedial action on system alerts and/or failures based on level of expertise.
• Performs manual administrative tasks requested by employees, customers, and/or vendors to ensure productivity and stability.
• Provides tier 2 systems support and assists with status updates.
• Participates in Major Incident Calls with data, monitoring and coordinating resources.
• Maintains system documentation for knowledge sharing and standardization.
• Diagnoses and resolves moderately complex technical problems within assigned systems.
• Supports and participates in weekly mainframe and BIPS maintenance.

Education

Computer and Information Science

Computer Engineering

Management Information Systems

Job description

Job Title: Operations Engineer I

Department: Engineering & Science

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary

Under general supervision, this position is responsible for monitoring and supporting maintenance of J. B. Hunt technological systems for operational stability, as well as providing Tier 2 support through managing tickets, resolving moderately complex technical problems, and progressing alerts for critical infrastructure issues. The incumbent identifies potential impacts, contributes to major incidents, and maintains documentation for processes.

Key Responsibilities

• Escalates system alerts and/or failures to relevant teams;
• Partner cross-functionally to structure workflows that enable alerts;
• Monitors J. B. Hunt systems for abnormalities which inversely affect the operational stability, including, but not limited to, infrastructure health, network availability or security, applications, mainframe performance, and database connectivity;
• Monitors service desk call volume for potential operations impact being reported by end users;
• Takes remedial action on system alerts and/or failures based on level of expertise;
• Performs manual administrative tasks requested by employees, customers, and/or vendors to ensure productivity and stability within the platform;
• Provides tier 2 systems support and assists with status updates via appropriate methods;
• Participates in Major Incident Calls by performing necessary tasks, providing data, actively monitoring and engaging appropriate resources;
• Maintains system documentation by reviewing, updating, and validating content to enable knowledge sharing and standardization of processes;
• Diagnoses and resolves moderately complex technical problems within assigned systems;
• Supports and participates in the weekly maintenance window for the mainframe and BIPS refresh.

Qualifications

Minimum Qualifications:

• Bachelor's degree in management information systems, Computer and Information Science, Engineering, or related field, or foreign equivalent, or a suitable combination of education, experience, and training with 3 years of experience in Information Technology.
• This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

• Bachelors: Computer and Information Science (Required)
• Bachelors: Computer Engineering (Required)
• Bachelors: Management Information Systems (Required)

Work Experience

Information Technology/Systems

Job Opening ID

00638708

Legal Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO/DEI Statement

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Company Overview

Fortune 500 experience. Career advancement. Nationwide relocation possibilities. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

Opportunity

What are we looking for? J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level. J.B. Hunt is proud to serve individuals of all abilities.