Manager I, Distribution Operations

J.B. Hunt Transport Services, Inc.; Bossier City (LA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Maternity leave / Parental leave

Paid holidays

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Manager I, Distribution Operations to oversee a single site/account or fleet, including warehouse personnel and assets. The role focuses on optimizing assets via P&L analysis and maintaining customer satisfaction through problem-solving and strong communication.

The position may be located on-site at a customer facility. Candidates must be able to work various shifts including days, nights, and weekends to meet demand and ensure operational success.

Qualifications

• High School Diploma with 3-5 years of Transportation/Logistics experience and/or 2-4 years of supervisory experience.
• Valid driver's license with a clean MVR; ability to work across multiple shifts including nights/weekends.
• Willing to travel to account, customer, & company event locations.

Responsibilities

• Communicate with customers, internal departments, and team to identify and resolve problems or issues.
• Forecast freight volumes/customer volume needs, power/equipment needs, and adjust capacity needs to ensure fleet coverage.
• Lead personnel to resolve service issues, coordinate warehouse resources and ensure safety of goods.
• Plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements.
• Assist warehouse workers with duties including loading/unloading, inventory, and processing receipts.
• Monitor safety standards, warehousing, material handling, and shipping requirements; foster a positive safety culture.
• Oversee operations and serve as the first point of contact with assigned customers for exceptional service and profitability.
• Manage complete P&L, cost control, and KPI analysis; prepare and present mid-year and annual reviews.
• Manage employee payroll, invoicing and ensure timely billing.
• Recruit, hire, train & develop operational personnel and plan resources per location freight mix.

Skills

Effective communication

Relationship building

Leadership

KPIs/metrics

Team development

Problem solving

Education

Bachelor's in Business Administration/Management

Bachelor's in Finance

Bachelor's in Supply Chain Management

GED

High School Diploma

Job description

Job Summary

Under general supervision, the position is responsible for the oversight of a single site/account or fleet, warehouse personnel, or non-J.B. Hunt assets, including operational personnel (drivers, contractors, office, and/or warehouse employees.) This position optimizes the company's assets by monitoring revenue and costs through effective P&L analysis and builds and maintains customer satisfaction through problem-solving, communication, and relationship building. The position may be located on-site at the customer's facility. Incumbents must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes but is not limited to, day shifts, night shifts, and weekend shifts.

Under general supervision, the position is responsible for the oversight of a single site/account or fleet, warehouse personnel, or non-J.B. Hunt assets, including operational personnel (drivers, contractors, office, and/or warehouse employees.) This position optimizes the company's assets by monitoring revenue and costs through effective P&L analysis and builds and maintains customer satisfaction through problem-solving, communication, and relationship building. The position may be located on-site at the customer's facility. Incumbents must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes but is not limited to, day shifts, night shifts, and weekend shifts.

Job Description

Key Responsibilities

• Communicate with customers, internal departments, and team to identify and resolve problems or issues with personnel, customer, account, etc. throughout the day and, where required, when on call
• Forecast freight volumes/customer volume needs, power/equipment needs, and adjust capacity needs as a result to ensure fleet/carrier and equipment coverage is seamless and meets Federal and state requirements
• Lead personnel to resolve service issues, receipt, inventory, material handling and safety of goods coming through the warehouse, etc. as they occur throughout the day and, where necessary, when on call; May coordinate warehouse resources in order to maintain working processes
• May assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions on that freight and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road.
• May assist warehouse workers with duties including but not limited to operating loading/unloading vehicles, preparing goods and materials, and processing receipts, inventory, etc.
• Monitor and communicate operational safety standards, warehousing, material handling, and shipping requirements; takes proactive steps to create a positive safety culture at their accounts by enforcing company policies, ensuring compliance, and company safety requirements are being met
• Oversee assigned operations and serves as the first point of contact with their assigned customers in order to provide exceptional service and trouble free account safety, efficiency and profitable operation
• Responsible for complete P&L performance, including cost control decisions, expense management, and maximizing profitability, as well as identifying and maintaining key performance indicators. Includes design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, and preparing and presenting final presentation, etc
• Responsible for the management of employee payroll, and/or creation of invoices and ensuring customer billing is accurate and timely
• Responsible for the selection, hiring, training & development of all operational personnel and the preparation of personnel strategy per location freight mix and coverage gaps

Qualifications

• Minimum Qualification:

High School Diploma with 3-5 years of Transportation/Logistics experience and/or 2-4 years of supervisory experience &/or military equivalent; must possess a valid driver's license with a clean motor vehicle record as per JBH standards; ability to work across multiple shifts including nights and/or weekends if needed. Must be willing to travel to account, customer, & company event locations when applicable.

Preferred Qualification

Bachelor's Degree in Business Management, Supply Chain, Finance, or related fields with 1 year of relevant professional experience or 2-4 years of experience with J.B. Hunt or in the Transportation/Logistics industry with 2-4 years of supervisory experience.

AND/OR Demonstration of the following skills and abilities

• Ability to process information with high levels of accuracy
• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to adapt to changing environments
• Establish and maintain healthy working relationships with clients, vendors, and peers
• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
• Effective communication skills
• Ability to develop and track challenging goals that support business strategies
• Knowledge of business metrics and Key Performance Indicators (KPIs)
• Ability to form and manage effective teams
• Participate in the process of recruitment of permanent and contract personnel, achieving optimal match between candidate and position
• Understanding the resources required to achieve business objectives and the ability to plan, mobilize, and distribute resources to fulfill business objectives and plans.

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

Bachelors: Business Administration/Management, Bachelors: Finance, Bachelors: Supply Chain Management, GED (Required), High School (Required)

Work Experience

Management-Entry Level, Transportation/Logistics

Certifications

Job Opening ID

00638204 Manager I, Distribution Operations (Evergreen) (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.