Operations & Donor Services Associate — Nonprofit

Everstand; Baltimore (MD); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health insurance

Retirement savings match (up to 3%)

Tuition reimbursement

Family-friendly leave

Job summary

Everstand in Baltimore is seeking an Operations Associate to join the Advancement Department, handling gift processing, donor acknowledgments, and data integrity in Raiser's Edge while supporting marketing and events. You will maintain donor records, prepare daily reports, assist with gift reconciliation, and coordinate logistics for meetings and campus deliveries.

This role emphasizes discretion, teamwork, and aligning with Everstand's values.

Qualifications

• Bachelor's degree + 1 year of relevant experience, associate's degree + 3 years, or high school diploma + 5 years of relevant experience.
• Preferred: 2+ years nonprofit/customer service experience.
• Experience with Raiser's Edge NXT including Volunteer and Event Modules is a plus.
• Proficiency with Microsoft Office Suite, Zoom, and Microsoft Teams.
• Experience with Asana or other project management software is a plus.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.

Responsibilities

• Process donations, pledges, payments, gift receipts, and donor acknowledgements accurately and on time.
• Maintain and update donor records in Raiser's Edge, including data cleanup, deduplication, NCOA updates, recurring gifts, and mailing lists.
• Prepare daily gift reports and partner with Finance on monthly gift reconciliation.
• Support donor stewardship, event registration, and attendee management.
• Coordinate with vendors and manage marketing materials, promotional supplies, business cards, and Everstand's online storefront.
• Manage Purchase Orders and support departmental mailings, inventory, credit card reconciliation, and inter-campus deliveries.
• Coordinate meeting and event logistics, including scheduling, room reservations, catering, technology, setup, and breakdown.
• Provide administrative support to the Marketing and Development team, including meeting notes, follow-up tasks, and calendar management.
• Handle confidential information with discretion, sound judgment, and minimal supervision.
• Collaborate across departments while modeling Everstand's values of Safety, Empathy, Relationships, and Impact and its leadership mindset: Choose kindness. Solve problems and learn together. Make it happen.
• Support an inclusive environment by honoring differences, acknowledging uniqueness, and amplifying all voices.

Skills

Organizational skills

Attention to detail

Multi-tasking

Communication

Education

Bachelor's degree + 1 year of relevant experience

Associate's degree + 3 years of relevant experience

High school diploma + 5 years of relevant experience

Tools

Raiser's Edge NXT

Microsoft Office Suite

Zoom

Microsoft Teams

Asana

Job description

Everstand in Baltimore is seeking an Operations Associate to join the Advancement Department, handling gift processing, donor acknowledgments, and data integrity in Raiser's Edge while supporting marketing and events. You will maintain donor records, prepare daily reports, assist with gift reconciliation, and coordinate logistics for meetings and campus deliveries.

This role emphasizes discretion, teamwork, and aligning with Everstand's values.