Operations Associate

Everstand; Milford Mill (MD); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Generous PTO

Paid leave

Health insurance

Free employee health insurance

Retirement match up to 3%

Tuition reimbursement

Employee wellness programs

Job summary

Everstand in Milford Mill, MD is hiring an Operations Associate to support the Advancement Department with timely processing of gifts, donor acknowledgments, and broad administrative support across marketing, events, and operations. You will maintain donor records in Raiser's Edge NXT, assist with daily gift reports, and partner with Finance on reconciliations.

You will coordinate donor stewardship, event logistics, vendor relations, and manage materials plus mailings.

Qualifications

• Education and experience combinations as listed above.
• Nonprofit and/or customer service experience preferred (2+ years).
• Experience with Raiser's Edge NXT modules is a plus.
• Proficiency with MS Office, Zoom and Teams required.
• Asana or other PM tools experience is a plus.
• Strong organization and ability to manage multiple priorities.

Responsibilities

• Process donations, pledges, payments, gift receipts, and acknowledgments accurately and timely.
• Maintain donor records in Raiser's Edge, including deduplication and updating mailing lists.
• Prepare daily gift reports and assist with monthly gift reconciliation with Finance.
• Support donor stewardship, event registration, and attendee management.
• Coordinate with vendors and manage marketing materials and Everstand’s storefront.
• Manage Purchase Orders, departmental mailings, and inter-campus deliveries.
• Coordinate meeting and event logistics, including scheduling, catering, tech, setup, and breakdown.
• Provide admin support to Marketing and Development, including notes and calendar management.
• Handle confidential information with discretion and minimal supervision.
• Collaborate across departments while modeling Everstand’s values and leadership mindset.
• Support an inclusive environment by honoring differences and amplifying voices.

Skills

Strong organizational skills

Attention to detail

Coordinate multiple priorities

Team collaboration

Education

Bachelor’s degree + 1 year relevant experience

Associate’s degree + 3 years relevant experience

High school diploma + 5 years relevant experience

Tools

Raiser’s Edge NXT

Microsoft Office Suite

Zoom

Microsoft Teams

Asana

Job description

Find joy and purpose in a career where you can make a difference every day. Join an inspired team of professionals dedicated to transforming the lives of youth and strengthening families and communities.Formerly known as Board of Child Care, Everstand is an independent nonprofit organization committed to equipping youth and families with the tools, support, and relationships they need to build resilience for life’s greatest challenges.Today, Everstand serves more than 1,000 children annually across 12 locations, creating opportunities for youth and families to thrive.

What Is This Job?

As an integral member of the Advancement Department, the Operations Associate is responsible for the timely processing and acknowledgment of gifts, as well as administrative support in the areas of marketing, special events, and the general operations of the Advancement Department.

What You'll Do!

• Process donations, pledges, payments, gift receipts, and donor acknowledgments accurately and on time.
• Maintain and update donor records in Raiser’s Edge, including data cleanup, deduplication, NCOA updates, recurring gifts, and mailing lists.
• Prepare daily gift reports and partner with Finance on monthly gift reconciliation.
• Support donor stewardship, event registration, and attendee management.
• Coordinate with vendors and manage marketing materials, promotional supplies, business cards, and Everstand’s online storefront.
• Manage Purchase Orders and support departmental mailings, inventory, credit card reconciliation, and inter-campus deliveries.
• Coordinate meeting and event logistics, including scheduling, room reservations, catering, technology, setup, and breakdown.
• Provide administrative support to the Marketing and Development team, including meeting notes, follow-up tasks, and calendar management.
• Handle confidential information with discretion, sound judgment, and minimal supervision.
• Collaborate across departments while modeling Everstand’s values of Safety, Empathy, Relationships, and Impact and its leadership mindset: Choose kindness. Solve problems and learn together. Make it happen.
• Support an inclusive environment by honoring differences, acknowledging uniqueness, and amplifying all voices.

Required Education and Experience

• Education & Experience: Bachelor’s degree + 1 year of relevant experience, associate’s degree + 3 years of relevant experience, or High school diploma + 5 years of relevant experience.
• Preferred: 2+ years of nonprofit and/or customer service experience.
• Experience with Raiser’s Edge NXT, including the Volunteer and Event Modules, is a plus.
• Proficiency with Microsoft Office Suite, Zoom, and Microsoft Teams.
• Experience with Asana or other project management software is a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines.

What does the benefits package look like?

• Generous Paid Time Off: Accrue three (3) weeks of vacation annually, plus two floating holidays and 10 paid company holidays each year—providing 30+ days of paid time off.
• Paid Leave:Paid sick leave and bereavement leave.
• Comprehensive Health Coverage:Medical, dental, and vision insurance with eligibility beginning on your first day of employment.
• FREE Employee Health Insurance: Everstand provides employee-only medical coverage at no cost through Allied Health.
• Retirement Savings:Retirement plan with an employer match of up to3%.
• Tuition Reimbursement:Eligible after three months of employment, with reimbursement of up to $5,000 annually for approved educational expenses.
• Additional Benefits:Access to a variety of voluntary and employer-sponsored benefit programs designed to support your financial, personal, and professional well-being.

This job description is not intended to represent a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Everstand is an equal-opportunity employer committed to excellence through diversity. All eligible candidates, regardless of personal characteristics, are encouraged to apply for vacancies as appropriate.

#EVERSTANDHP

Pay Transparency

$40,000 - $46,000 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Everstand’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.