Operations Associate

Everstand; Baltimore (MD); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health insurance

Retirement savings match (up to 3%)

Tuition reimbursement

Family-friendly leave

Job summary

Everstand in Baltimore is seeking an Operations Associate to join the Advancement Department, handling gift processing, donor acknowledgments, and data integrity in Raiser's Edge while supporting marketing and events. You will maintain donor records, prepare daily reports, assist with gift reconciliation, and coordinate logistics for meetings and campus deliveries.

This role emphasizes discretion, teamwork, and aligning with Everstand's values.

Qualifications

• Bachelor's degree + 1 year of relevant experience, associate's degree + 3 years, or high school diploma + 5 years of relevant experience.
• Preferred: 2+ years nonprofit/customer service experience.
• Experience with Raiser's Edge NXT including Volunteer and Event Modules is a plus.
• Proficiency with Microsoft Office Suite, Zoom, and Microsoft Teams.
• Experience with Asana or other project management software is a plus.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.

Responsibilities

• Process donations, pledges, payments, gift receipts, and donor acknowledgements accurately and on time.
• Maintain and update donor records in Raiser's Edge, including data cleanup, deduplication, NCOA updates, recurring gifts, and mailing lists.
• Prepare daily gift reports and partner with Finance on monthly gift reconciliation.
• Support donor stewardship, event registration, and attendee management.
• Coordinate with vendors and manage marketing materials, promotional supplies, business cards, and Everstand's online storefront.
• Manage Purchase Orders and support departmental mailings, inventory, credit card reconciliation, and inter-campus deliveries.
• Coordinate meeting and event logistics, including scheduling, room reservations, catering, technology, setup, and breakdown.
• Provide administrative support to the Marketing and Development team, including meeting notes, follow-up tasks, and calendar management.
• Handle confidential information with discretion, sound judgment, and minimal supervision.
• Collaborate across departments while modeling Everstand's values of Safety, Empathy, Relationships, and Impact and its leadership mindset: Choose kindness. Solve problems and learn together. Make it happen.
• Support an inclusive environment by honoring differences, acknowledging uniqueness, and amplifying all voices.

Skills

Organizational skills

Attention to detail

Multi-tasking

Communication

Education

Bachelor's degree + 1 year of relevant experience

Associate's degree + 3 years of relevant experience

High school diploma + 5 years of relevant experience

Tools

Raiser's Edge NXT

Microsoft Office Suite

Zoom

Microsoft Teams

Asana

Job description

Find joy and purpose in a career where you can make a difference every day. Join an inspired team of professionals dedicated to transforming the lives of youth and strengthening families and communities.Formerly known as Board of Child Care, Everstand is an independent nonprofit organization committed to equipping youth and families with the tools, support, and relationships they need to build resilience for life’s greatest challenges.Today, Everstand serves more than 1,000 children annually across 12 locations, creating opportunities for youth and families to thrive.

What Is This Job?

As an integral member of the Advancement Department, the Operations Associate is responsible for the timely processing and acknowledgment of gifts, as well as administrative support in the areas of marketing, special events, and the general operations of the Advancement Department.

What You'll Do!

• Process donations, pledges, payments, gift receipts, and donor acknowledgements accurately and on time.
• Maintain and update donor records in Raiser's Edge, including data cleanup, deduplication, NCOA updates, recurring gifts, and mailing lists.
• Prepare daily gift reports and partner with Finance on monthly gift reconciliation.
• Support donor stewardship, event registration, and attendee management.
• Coordinate with vendors and manage marketing materials, promotional supplies, business cards, and Everstand's online storefront.
• Manage Purchase Orders and support departmental mailings, inventory, credit card reconciliation, and inter-campus deliveries.
• Coordinate meeting and event logistics, including scheduling, room reservations, catering, technology, setup, and breakdown.
• Provide administrative support to the Marketing and Development team, including meeting notes, follow-up tasks, and calendar management.
• Handle confidential information with discretion, sound judgment, and minimal supervision.
• Collaborate across departments while modeling Everstand's values of Safety, Empathy, Relationships, and Impact and its leadership mindset: Choose kindness. Solve problems and learn together. Make it happen.
• Support an inclusive environment by honoring differences, acknowledging uniqueness, and amplifying all voices.

Required Education and Experience

• Education & Experience: Bachelor's degree + 1 year of relevant experience, associate's degree + 3 years of relevant experience, or High school diploma + 5 years of relevant experience.
• Preferred: 2+ years of nonprofit and/or customer service experience.
• Experience with Raiser's Edge NXT, including the Volunteer and Event Modules, is a plus.
• Proficiency with Microsoft Office Suite, Zoom, and Microsoft Teams.
• Experience with Asana or other project management software is a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines.

What does the benefits package look like?

• Generous Paid Time Off: Accrue three (3) weeks of vacation annually, plus two floating holidays and 10 paid company holidays each year-providing 30+ days of paid time off.
• Paid Leave:Paid sick leave and bereavement leave.
• Comprehensive Health Coverage:Medical, dental, and vision insurance with eligibility beginning on your first day of employment.
• FREE Employee Health Insurance: Everstand provides employee-only medical coverage at no cost through Allied Health.
• Retirement Savings:Retirement plan with an employer match of up to3%.
• Tuition Reimbursement:Eligible after three months of employment, with reimbursement of up to $5,000 annually for approved educational expenses.
• Additional Benefits:Access to a variety of voluntary and employer-sponsored benefit programs designed to support your financial, personal, and professional well-well-being.

This job description is not intended to represent a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Everstand is an equal-opportunity employer committed to excellence through diversity. All eligible candidates, regardless of personal characteristics, are encouraged to apply for vacancies as appropriate.

#EVERSTANDHP

Pay Transparency

$40,000 - $46,000 USD