Operations & Documentation Associate

CarMax; McKinney (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Paid time off for salaried staff

Job summary

CarMax in McKinney, Texas is seeking a Business Operations Associate to support store operations across sales, auctions, and appraisals, ensuring accurate paperwork and efficient processes.

You will deliver excellent customer service, manage cash, and audit documents while coordinating with internal teams in a fast-paced, team-oriented environment. The role requires attention to detail and strong organizational skills.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

MS Office proficiency

Data entry

Communication skills

Tools

MS Office Suite

Data entry systems

Job description

CarMax in McKinney, Texas is seeking a Business Operations Associate to support store operations across sales, auctions, and appraisals, ensuring accurate paperwork and efficient processes.

You will deliver excellent customer service, manage cash, and audit documents while coordinating with internal teams in a fast-paced, team-oriented environment. The role requires attention to detail and strong organizational skills.