Operations Lead - Business Office & Team Growth

CarMax; McKinney (TX); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Holiday premium pay

Paid time off

Job summary

CarMax in McKinney, TX is hiring a Business Operations Associate Lead to mentor associates and oversee store operations across departments. You will guide teams, manage cash, audit transactions, and ensure paperwork accuracy while delivering exceptional service in a fast-paced environment.

The role requires strong leadership, delegation skills, data interpretation, and proficiency with Word/Excel. Availability for nights, weekends, and holidays is expected.

Qualifications

• Ability to create a positive, team-oriented environment and resolve customer or associate issues.
• Strong delegation, follow-up, and decision-making skills using sound judgment.
• Proficient in data interpretation, numeric filing systems, and intermediate PC applications (Word, Excel).
• Ability to multi-task in a high-energy, fast-paced environment and maintain accuracy.
• Effective verbal and written communication skills for customer and associate interactions.
• Completion of CarMax-provided training for cross-functional Business Office coverage.

Responsibilities

• Mentor and coach Business Operations Associates, supporting their growth and training.
• Serve as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns.
• Delegate and monitor Business Office tasks to maintain efficiency and accuracy, and assist store teams across departments, ensuring compliance with CarMax standards.
• Deliver exceptional customer service, explaining processes and answering questions clearly.
• Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation.
• Manage cash operations, including deposits, safe handling, and security protocols.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Leadership

Team building

Communication

Data interpretation

PC applications (Word, Excel)

Tools

Word

Excel

Job description

CarMax in McKinney, TX is hiring a Business Operations Associate Lead to mentor associates and oversee store operations across departments. You will guide teams, manage cash, audit transactions, and ensure paperwork accuracy while delivering exceptional service in a fast-paced environment.

The role requires strong leadership, delegation skills, data interpretation, and proficiency with Word/Excel. Availability for nights, weekends, and holidays is expected.