Operations & Dispatch Leader

United Parcel Service Sweden Aktiebolag; Bismarck (ND); On-site; USD 55,000 - 72,000; Full time

Job summary

UPS is seeking a supervisor trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This position analyzes previous dispatch results to maximize service performance, streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met.

This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Experience in operations planning and dispatch optimization.
• Strong communication and problem-solving abilities.

Responsibilities

• Analyze and plan the center's daily package dispatch and coordinate needs of the operation to ensure internal and external customer satisfaction.
• Provide customer service support and facilitate smooth execution of operational procedures and management of systems.

Skills

Dispatch planning

Customer service

Team coordination

Job description

UPS is seeking a supervisor trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This position analyzes previous dispatch results to maximize service performance, streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met.

This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow