Operations Director: Hospitality Leader & Guest Experience

Levy Restaurants, Inc.; Richmond (VA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Job summary

Levy Restaurants, Inc. in the Richmond area seeks a Director of Operations for CarMax Park to lead the location team, ensuring guest experiences meet high standards while maintaining safety and strong financial performance.

The role requires a proven food and beverage leader who can coach staff, partner with culinary leadership, and drive operational excellence across all site activities.

Qualifications

• 5+ leadership experience in Hospitality or Retail.
• Bachelor’s Degree in Hospitality Management preferred.
• High level of computer literacy.
• Understanding of financial concepts.
• Passion for hospitality, food, and retail.

Responsibilities

• Coach and motivate team members to deliver their best.
• Drive continual improvement in location operations.
• Oversee safety and sanitation standards.
• Review financial reports and develop action plans.
• Lead the development of the location’s food story and guest experience.

Skills

Leadership experience

Hospitality industry knowledge

Interpersonal skills

Financial literacy

Education

Bachelor’s Degree in Hospitality Management

Tools

Concur

Job description

Levy Restaurants, Inc. in the Richmond area seeks a Director of Operations for CarMax Park to lead the location team, ensuring guest experiences meet high standards while maintaining safety and strong financial performance.

The role requires a proven food and beverage leader who can coach staff, partner with culinary leadership, and drive operational excellence across all site activities.