Operations Director — Hospitality & Guest Experience

YMCA of the USA; Estes Park (CO); On-site; USD 100,000 - 150,000; Full time

Job summary

YMCA of the Rockies at Estes Park Center seeks an Operations Director to translate strategy into operational excellence and foster a culture of hospitality and accountability. You will lead department heads, drive guest experiences, and ensure mission-driven service across the center.

The role requires strategic and hands-on leadership, collaboration with staff and stakeholders, and commitment to core YMCA values. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• Minimum of three years of management experience in the hospitality industry.
• Demonstrated experience supervising, coaching, and developing staff.
• Experience managing budgets and applying accounting procedures and financial controls.
• Excellent judgment, leadership, problem-solving, and communication skills.
• Ability to resolve guest and staff concerns professionally and collaborate effectively across departments.
• Strong computer literacy, including proficiency with Microsoft Office applications.
• Ability to speak, read, and write fluently in English.
• A valid U.S. state-issued driver’s license, acceptable driving record, and YMCA vehicle operation eligibility.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Uphold YMCA core values of Caring, Honesty, Respect, Responsibility and Faith.
• Uphold YMCA of the Rockies Mission, policies and programs.
• Possess excellent customer service skills; friendly, personable, helpful, patient, and professional.
• Support YMCA of the Rockies safety program; promote safe work practices.
• Promote a cooperative, positive, and flexible atmosphere in a diverse community.
• Attend required risk management training and report issues as required.
• Commitment to diversity, equity, inclusion, and antiracism.
• Support organizational environmental sustainability goals through collaboration.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

Skills

Hospitality management

Staff supervision

Budgeting

Financial controls

Leadership

Customer service

Microsoft Office

English fluency

Driver's license

Flexible schedule

YMCA values

Diversity, equity, inclusion

Safety program

Job description

YMCA of the Rockies at Estes Park Center seeks an Operations Director to translate strategy into operational excellence and foster a culture of hospitality and accountability. You will lead department heads, drive guest experiences, and ensure mission-driven service across the center.

The role requires strategic and hands-on leadership, collaboration with staff and stakeholders, and commitment to core YMCA values. Flexibility for evenings, weekends, and holidays is expected.