Conference Operations Associate

YMCA of the Rockies; Estes Park (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

YMCA of the Rockies Estes Park Center is seeking a Conference Administrative Assistant to support mission-driven operations for conference and retreat groups. This role provides essential administrative and guest services to the Conference Department, ensuring efficient coordination, accurate data management, and a welcoming environment for guests and staff.

Responsibilities include handling phone and email inquiries, entering and verifying event details in the Maestro system, coordinating

Qualifications

• Associate’s Degree preferred or minimum of 1 year of admin or hospitality experience.
• Exceptional guest service with clear, professional communication (verbal and written).
• Strong organizational skills with attention to detail and ability to prioritize in a dynamic environment.

Responsibilities

• Provide professional office phone reception for the Conference Department, including radio communication with Group Leaders and staff across departments.
• Process and respond to emails sent to the Conference Department inbox in a timely and professional manner.
• Enter, update, and verify conference event details within the Maestro reservation system (training provided).
• Identify incomplete or inaccurate group event orders and assist Conference Coordinators in obtaining accurate information for meeting room setups, meals, and lodging.
• Develop positive, professional, and cooperative relationships with colleagues in all Estes Park Center departments.
• Promote a welcoming, solutions-oriented, and guest-focused environment at all times, reporting areas of concern to supervisors promptly.

Skills

Guest service

Phone reception

Data entry

Maestro reservation system

Team coordination

Problem solving

Education

Associate’s Degree preferred

Tools

Maestro reservation system

Microsoft Office

Job description

YMCA of the Rockies Estes Park Center is seeking a Conference Administrative Assistant to support mission-driven operations for conference and retreat groups. This role provides essential administrative and guest services to the Conference Department, ensuring efficient coordination, accurate data management, and a welcoming environment for guests and staff.

Responsibilities include handling phone and email inquiries, entering and verifying event details in the Maestro system, coordinating