Mission-Driven General Manager: Hospitality & Operations

YMCA of the Rockies; Estes Park (CO); On-site; USD 150,000 - 210,000; Full time

Job summary

The YMCA of the Rockies Estes Park Center is seeking a General Manager to provide strategic and operational leadership for its mission-based conference and retreat operations. You will translate organizational strategy into operational excellence, foster a culture of hospitality, accountability, and service, and lead a team of department heads to deliver an exceptional guest experience.

As a visible, hands-on leader, you will manage daily operations, drive financial performance, nurture donor

Qualifications

• Minimum of ten years of progressively responsible leadership experience in hospitality, resort, conference center, camping or similarly complex operations.
• Ability to communicate and build credibility across organizational levels, including managing up.
• Demonstrated ability to think strategically while maintaining a strong understanding of and engagement in daily operations.
• Demonstrated sound judgment, initiative, and the ability to make timely decisions independently while recognizing when collaboration, consultation or escalation is appropriate.
• Able to work evenings, weekends and holidays as needed.
• Demonstrated ability to build authentic relationships, establish trust and foster a positive, engaged workplace culture across all levels of an organization.
• Possess (or actively seek) and maintain Organizational Leader certification through the YMCA of the USA.
• Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
• Possess stamina to work in the environment described herein.

Responsibilities

• Manage Estes Park Center's daily operations while maintaining a highly visible, approachable and engaged leadership presence. Build authentic relationships with guests and staff at all levels, foster a positive and connected culture and maintain a strong understanding of daily operational challenges.
• Build, lead and supervise an effective staff team of department heads, developing leaders, fostering collaboration, setting expectations and holding managers accountable for operational performance, staff engagement and mission delivery.
• Build trust and communicate effectively across all levels of the organization, serving as a strong advocate for Estes Park Center while collaborating with Association leadership, supporting organizational decisions and maintaining open communication with staff.
• Lead the financial and operational performance of Estes Park Center, including budget development and accountability, resource allocation, operational efficiency and the responsible stewardship of facilities and assets, while balancing financial sustainability with mission delivery.
• Actively maintain positive donor and member relations. Help to identify and develop potential donors.
• Contribute to organizational strategy and long-range planning while translating strategic priorities into actionable center-level plans, establishing measurable goals, monitoring progress and ensuring accountability and follow-through in achieving results.
• Serve as staff co-liaison for Buildings & Grounds, Land Use Committee of the Board of Directors.
• Lead Estes Park Center’s response to significant events that arise through collaborative leadership, communication, coordination and decision-making.
• Represent Estes Park Center and YMCA of the Rockies to various stakeholders including the broader Estes Valley community, guests, donors and the Board of Directors.
• Maintain high levels of guest service and programming to ensure Mission delivery to members, families, groups, youth, staff and volunteers.
• Plan, prioritize and oversee capital building projects.
• Negotiate agreements with outside concessionaires for the center, subject to approval by CEO or CFO.
• Oversee safety program and procedures at the center to provide a safe experience for guests, staff and volunteers.

Skills

Leadership

Hospitality

Operations management

Strategic thinking

Communication

Job description

The YMCA of the Rockies Estes Park Center is seeking a General Manager to provide strategic and operational leadership for its mission-based conference and retreat operations. You will translate organizational strategy into operational excellence, foster a culture of hospitality, accountability, and service, and lead a team of department heads to deliver an exceptional guest experience.

As a visible, hands-on leader, you will manage daily operations, drive financial performance, nurture donor