Operations Director

Chick-fil-A; Allentown (Lehigh County); On-site; USD 85,000 - 140,000; Full time

Job summary

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy, devoted to serving local communities through franchised restaurants in 47 states and DC.

The Operations Director oversees, maintains and improves systems and processes that drive operational performance across the organization, leads leadership discussions and supports the growth of team members with budgeting and planning initiatives.

Qualifications

• Must be at least 18 years old and able to meet uniform and appearance standards.
• Demonstrates respect and integrity consistent with Chick-fil-A values.
• Ability to handle pressure, adapt quickly and solve problems.

Responsibilities

• Take active ownership of assigned responsibilities above a shift level.
• Participate in leadership meetings and provide feedback and solutions to recurring problems.
• Create actionable, positive change within the organization.
• Assist with growth and development of others.
• Create plans including budgeting, proposals or other plans.

Skills

Age 18+

Self-management

Uniform/appearance standards

Respect and integrity

Pressure handling

Coaching receptiveness

Hospitality standards

Flexible scheduling

Job description

Prerequisites and Success Qualities:

• At least 18 years old.
• Ability to manage themselves well and hold others accountable.
• Consistently meets uniform and appearance standards.
• Holds himself to a level of respect that will translate into their work, co-workers, and our moral values of treating others with honor and dignity.
• Must be able to handle pressure well and make decisions quickly; Is capable of being a problem solver and is comfortable with adaptation.
• Receives coaching and constructive criticism well.
• Will consistently implement our hospitality standards and maintain a high level of efficiency and productivity.
• Has flexible availability and is willing to adjust their schedule to the needs to the business.

Operations Director Definition:

Responsible for overseeing, maintaining, and improving systems and processes that drive operational performance throughout the organization.

Operations Director Roles/Responsibilities:

• Responsible for taking active ownership of assigned responsibilities above a shift level.
• Responsible for actively participating in leadership meetings and providing feedback and solutions to problems that are consistently arising.
• Responsible for creating actionable, positive change in the organization.
• Responsible for assisting with and taking part in the growth and development of others.
• Responsible for creating plans including, but not limited to, budgeting plans, proposal plans, or any other miscellaneous plans.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.