Operations Director

Chick-fil-A; River Oaks (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k matching

Paid time off

Employee discounts

Job summary

Chick-fil-A at Hwy 67 & Wintergreen is seeking an Operations Director to lead daily restaurant operations and deliver exceptional hospitality and craveable food. This role serves as the ambassador and driver of the Create Raving Fans model, ensuring remarkable service across every guest experience.

You will coach and develop teammates, drive operational excellence, manage inventory and vendor relationships, and oversee schedules while reinforcing CORE 4 and Second Mile Service.

Qualifications

• 2+ years of restaurant management
• Hospitality or food service background is a plus
• Expected to attain ServSafe Manager Certificate
• Ability to execute procedures with excellence

Responsibilities

• Coach, train, and develop team members and build capability
• Drive organizational effectiveness
• Initiate and execute marketing activations as needed
• Analyze all business metrics
• Motivate staff during demanding service periods
• Manage restaurant inventory
• Manage relationships with vendors
• Managing schedules, vacations, requests for time off
• Keeping accurate records
• Recruiting, training and educating staff
• Reinforces the CORE 4, and Delivering Second Mile Service

Skills

Leadership

Team management

Operations analysis

Customer service

Education

ServSafe Manager Certificate

Job description

Operations Director - Chick-fil-A

Our Director of Operations role at Hwy 67 & Wintergreen is to manage the daily operations of the business. The Director of Operations is expected to be the Ambassador, leader and critical component in ensuring that the restaurant is successful in all aspects of the Create Raving Fans model, providing remarkable service, craveable food, and hospitality throughout each experience in the business. The following responsibilities have been identified in order to more clearly delineate the overall structure within Chick-fil-A that will allow the Director of Operations to fulfill this role:

Key Responsibilities

• Coach, train, and develop team members and build capability
• Drive organizational effectiveness
• Initiate and execute marketing activations as needed
• Analyze all business metrics
• Motivate staff during demanding service periods
• Manage restaurant inventory
• Manage relationships with vendors
• Managing schedules, vacations, requests for time off
• Keeping accurate records
• Recruiting, training and educating staff
• Reinforces the CORE 4, and Delivering Second Mile Service

Requirements:

• 2+ years of restaurant management
• Hospitality or food service background is a plus
• Expected to attain ServSafe Manager Certificate
• Ability to execute procedures with excellence

Why Join Us:

• Opportunity for teamwork and leadership development
• Positive and people-focused work environment
• Locally owned and operated by franchised Operators who invest in their Team Members and communities
• Competitive pay and benefits package, including paid time off, health insurance, dental insurance, vision insurance, life insurance, and 401k matching
• Employee discounts on delicious Chick-fil-A food

Working at a Chick-fil-A restaurant is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.