Operations Director

Chick-fil-A; Trexlertown (PA); On-site; USD 110,000 - 170,000; Full time

Job summary

Chick-fil-A is seeking an Operations Director to oversee and enhance systems and processes that drive restaurant performance. The role emphasizes ownership of shift-level responsibilities, leading leadership discussions, and delivering practical changes across the organization.

The position focuses on growing teams, planning budgets, and developing operational strategies to strengthen hospitality standards and efficiency in a fast-paced environment.

Qualifications

• Must be able to lead teams and manage others effectively.
• Keeps uniform and appearance to Chick-fil-A standards.
• Handles pressure well and makes quick, sound decisions.
• Receives coaching and constructive feedback to improve performance.
• Committed to hospitality standards and operating efficiently.
• Maintains flexible availability to meet business needs.

Responsibilities

• Own assigned responsibilities across shifts and ensure follow-through.
• Attend leadership meetings and provide actionable feedback and solutions.
• Drive positive organizational change through proactive initiatives.
• Support growth and development of team members.
• Develop plans including budgeting and operational proposals.

Skills

Leadership

Accountability

Hospitality standards

Decision making under pressure

Coaching & development

Flexibility

Team collaboration

Job description

Prerequisites and Success Qualities:

• At least 18 years old.
• Ability to manage themselves well and hold others accountable.
• Consistently meets uniform and appearance standards.
• Holds himself to a level of respect that will translate into their work, co-workers, and our moral values of treating others with honor and dignity.
• Must be able to handle pressure well and make decisions quickly; Is capable of being a problem solver and is comfortable with adaptation.
• Receives coaching and constructive criticism well.
• Will consistently implement our hospitality standards and maintain a high level of efficiency and productivity.
• Has flexible availability and is willing to adjust their schedule to the needs to the business.

Operations Director Definition:

Responsible for overseeing, maintaining, and improving systems and processes that drive operational performance throughout the organization.

Operations Director Roles/Responsibilities:

• Responsible for taking active ownership of assigned responsibilities above a shift level.
• Responsible for actively participating in leadership meetings and providing feedback and solutions to problems that are consistently arising.
• Responsible for creating actionable, positive change in the organization.
• Responsible for assisting with and taking part in the growth and development of others.
• Responsible for creating plans including, but not limited to, budgeting plans, proposal plans, or any other miscellaneous plans.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.