Operations Director

Chick-fil-A; Munford (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Chick-fil-A in Munford, TN seeks a dynamic restaurant leader to uphold our Vision, Mission and Core Values. You will model operational standards, drive daily excellence, and lead the team to continuously improve performance and guest service.

Responsibilities include managing labor productivity, enforcing policies, coaching and feedback, and communicating with Operators/Franchisees. The role requires accountability, ownership, strong hospitality, and a servant-leadership mindset to deliver

Qualifications

• At least two years of Leadership Experience.
• Strong drive for results and professional management.
• Maintain highest level of professionalism in grooming and uniforms.
• Demonstrate servanthood and hospitality to customers.
• Follow as well as lead; directors work when others don’t.
• Bring problems to the table with solutions.

Responsibilities

• Represent Vision, Mission and Core Values of Chick-fil-A.
• Model operational and behavioral expectations.
• Drive daily operational excellence.
• Measure restaurant performance and lead adjustments for improvement.
• Oversee or execute labor productivity.
• Ensure all policies and procedures are followed.
• Improve customer metrics and guest experience.
• Handle all financial aspects from office to lag measurement results.
• Maintain positive relationships with employees and provide direction and feedback.
• Address accountability issues promptly and document accordingly.
• Communicate performance and policy violations to Operator/Franchisee.
• Foster a culture of winning and deliver REMARKable experiences.
• Adhere to Employee Handbook and weekly leadership discussions.

Skills

Leadership Experience

Communication

Ownership

Accountability

Hospitality

Innovation

Teamwork

Feedback

Job description

Responsibilities:

• Ensuring this organization represents our Vision, Mission and Core Values.
• Model Operational and behavioral expectations.
• Daily Operational Excellence.
• Consistently measuring restaurant performance and leading the adjustments for continuous improvement.
• Overseeing and/or Executing Labor Productivity
• Ensuring all company policies and procedures are being followed.
• Continually looking for ways to evaluate and improve customer metrics.
• Handling ALL financial aspects of our store from office administration to lag measurement results
• Maintain a positive working relationship and treat all employees with honor, dignity and respect while providing them with direction and feedback.
• Leaning into accountability issues with peers and subordinates immediately and documenting appropriately.
• Communicating employee performance and policy/procedure violations to Operator/Franchisee for appropriate handling.
• Facilitating a culture of winning; Exposing successes as Team Members create "REMARK"able experiences.
• Strictly adhering to all company policies and procedures described in the Employee Handbook, Job Descriptions and what's addressed in weekly Leadership Meetings.

Behaviors:

• Give feedback well, receive feedback well.
• Give feedback in a timely manner.
• Coach, Assess and, most importantly, Self Assess.
• Consistently display all Core Values.
• Demonstrate a sense of ownership and zero entitlement.
• Maximize a high level of communication with all employees.
• Display effective communication for what is necessary for the success of the business, and use positive reinforcement to encourage team members.
• Display a strong sense of urgency and consistency. Model "Stop. Drop. and Serve."
• Treat peers and subordinates with honor, dignity, and respect and seek ways to serve at ALL times.
• Possess and leverage innovation and creativity.
• Known for improvement and striving to be better instead of good enough.
• Consistently encourage those around you.
• Stays positive with the team and shows them you care about the guest.
• Identify incorrect behaviors and recalibrate in a timely manner.
• Have a 360 degree awareness of the business.

Expectations:

• Have at least two years of Leadership Experience
• Have a strong drive for results
• Understand and execute professional management
• Display All Core Values
• Maintain the highest level of professionalism in regards to grooming and uniforms.
• Have at least two years of Leadership Experience
• Be consistently punctual for shifts (5 minutes early is ON TIME).
• Communicate to peers with honor, dignity, and respect.
• Be proficient in and follow all cash and coupon accountability policies.
• Consistently demonstrate a strong sense of servanthood and hospitality to customers
• Understand that you STILL need to "follow" just as well as you lead.
• Directors work when others don’t.
• If you are bringing problems to the table, you HAVE to have solutions to go with it.

Working at a Chick-fil-A restaurant is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.