Operations Admin: Data, Records & Customer Service

FedEx Group; Barrington (NJ); On-site; USD 24,287 - 27,731; Full time

Job summary

Federal Express Corporation is seeking a clerical and administrative associate to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will handle damaged and misaddressed packages, provide responsive customer support, and aid in data entry and reporting to help optimize delivery times.

The role emphasizes accuracy, organization, and time management in a fast-paced logistics environment with multiple tasks and changing priorities.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficiency with typing, data entry, MS Office and phone systems.

Responsibilities

• Provide clerical support for hub and station operations, including data entry and reporting.
• Tend to damaged and misaddressed packages to optimize delivery time.
• Serve as frontline customer service to resolve inquiries and issues.
• Maintain records management tasks and prepare weekly management reports.
• Monitor scan statuses and ensure timely updates and accuracy.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Organization

Phone handling

Education

High School Diploma or GED

Tools

Web-based applications

Job description

Federal Express Corporation is seeking a clerical and administrative associate to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will handle damaged and misaddressed packages, provide responsive customer support, and aid in data entry and reporting to help optimize delivery times.

The role emphasizes accuracy, organization, and time management in a fast-paced logistics environment with multiple tasks and changing priorities.