Operations & Customer Success Coordinator

Downs Food Group; Fairmont (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Downs Food Group is seeking an Operations Coordinator to manage customer orders, inventory, and production scheduling. You will input shop orders, maintain pricing per customer, and handle billing discrepancies while coordinating with the Quality and Sales teams.

Ideal candidates bring strong Excel skills, familiarity with order management systems, and excellent communication. This on-site role involves close collaboration with production and customer-facing teams to ensure on-time fulfillment.

Qualifications

• Experience with office software and data entry.
• Familiarity with manufacturing and production scheduling processes.
• Strong customer service orientation and professional communication.

Responsibilities

• Direct interaction with customers on orders, inventory, production scheduling and shipments.
• Input shop orders (production needs) into manufacturing system as they correlate to orders.
• Maintain base price list per customer.
• Process miscellaneous billing and customer payment discrepancies.
• Attend bi-weekly expired ingredient meetings.
• Track packaging and ingredient changes as they pertain to production and with customers.
• Understand the capabilities and limitations of the production facilities to understand the production schedule.
• Balance finished goods inventory weekly.
• Support production scheduler, ensuring timely fulfillment of customer orders.
• Process miscellaneous invoices and credits.
• Work with Quality Department to determine when product will be released and when it can ship.
• Cover other Business Coordinator accounts when they are out of the office.
• Direct interaction with sales team.

Skills

Proficient Excel

Order management

Adage software

Communication

Attention to detail

Data accuracy

Verbal & written comms

Networking

Time management

Account management

Plant procedures

Tools

Order management system

Adage

Job description

Downs Food Group is seeking an Operations Coordinator to manage customer orders, inventory, and production scheduling. You will input shop orders, maintain pricing per customer, and handle billing discrepancies while coordinating with the Quality and Sales teams.

Ideal candidates bring strong Excel skills, familiarity with order management systems, and excellent communication. This on-site role involves close collaboration with production and customer-facing teams to ensure on-time fulfillment.