Operations & Customer Support Coordinator

TRUE MANUFACTURING GROUP; O’Fallon (MO); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Job summary

TRUE MANUFACTURING GROUP is seeking a Customer Service Support Coordinator to support the Account Coordinator team with daily admin tasks. You will assist in order prep, data entry, shipments coordination, and maintaining department docs. This on-site role allows up to one remote day weekly, depending on business needs.

The position requires a high school diploma or GED and 1+ year related experience. Strong organization, communication, and multitasking skills are essential.

Qualifications

• High School diploma or GED is required.
• 1+ year of related experience preferred.
• Positive attitude and teamwork in a fast-paced environment.
• Strong written communication and documentation skills.

Responsibilities

• Coordinate customer shipments with third-party logistics teams.
• Maintain Excel spreadsheets for tracking and analysis.
• Proofread department order information for accuracy.
• Process department credits and equipment returns.
• Manage electronic files for key accounts and document sharing.
• Run and distribute daily, weekly and monthly reports to stakeholders.
• Support Account Coordinators with timely order processing and compliance.
• Assist with processing production work orders and equipment conversions.
• Update SharePoint and Teams sites using Microsoft Office tools.
• Attend meetings and support cross-functional collaboration.

Skills

Organized

Attention to detail

Communication

Multitasking

Team player

Documentation

Education

High School diploma or GED

Tools

Excel

Word

Adobe Acrobat

SharePoint

Teams

Office 365

Job description

TRUE MANUFACTURING GROUP is seeking a Customer Service Support Coordinator to support the Account Coordinator team with daily admin tasks. You will assist in order prep, data entry, shipments coordination, and maintaining department docs. This on-site role allows up to one remote day weekly, depending on business needs.

The position requires a high school diploma or GED and 1+ year related experience. Strong organization, communication, and multitasking skills are essential.