Business Coordinator (Customer Service)

Downs Food Group; Mankato (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Air Comfort, Inc. is seeking a Business Coordinator to manage the order and production process for a designated customer base, including price changes, shop orders, packaging and ingredient changes, and shipments.

You will coordinate with production, sales, and quality teams to ensure accurate order data, timely fulfillment, and clean invoicing. The role emphasizes attention to detail, strong communication, and efficient data management within our collaborative environment.

Qualifications

• Proficient in Microsoft Excel and company order management systems.
• Strong verbal and written communication skills.
• High attention to detail and accuracy in data management.
• Effective time management and organizational skills.
• Ability to respond professionally to phone, fax, and email communications.
• Account Management experience is preferred.
• Understanding of plant procedures is advantageous.

Responsibilities

• Manage customer orders, inventory, production scheduling, and shipments.
• Input shop orders into the manufacturing system in alignment with customer orders.
• Maintain and update the base price list for each customer.
• Process billing and resolve customer payment discrepancies.
• Balance finished goods inventory on a weekly basis.
• Support the production scheduler to ensure timely order fulfillment.
• Process invoices and credits as needed.
• Collaborate with the Quality Department to coordinate product release and shipping.
• Provide coverage for other Business Coordinator accounts during absences.

Skills

Verbal and written communication

Attention to detail

Time management

Organizational skills

Phone/email communications

Team player

Self-motivated

Confident

Tools

Microsoft Excel

Adage software

Job description

Join our dynamic team as a Business Coordinator, where you will play a crucial role in managing the order and production process for a designated customer base. This position involves overseeing price changes, shop orders, packaging and ingredient changes, and shipments. Our company prides itself on fostering a collaborative and forward-thinking environment, offering unique opportunities for professional growth and development.

Responsibilities

• Manage customer orders, inventory, production scheduling, and shipments.
• Input shop orders into the manufacturing system in alignment with customer orders.
• Maintain and update the base price list for each customer.
• Process billing and resolve customer payment discrepancies.
• Balance finished goods inventory on a weekly basis.
• Support the production scheduler to ensure timely order fulfillment.
• Process invoices and credits as needed.
• Collaborate with the Quality Department to coordinate product release and shipping.
• Provide coverage for other Business Coordinator accounts during absences.

Qualifications

• Proficient in Microsoft Excel and company order management systems.
• Experience with Adage software is preferred.
• Strong verbal and written communication skills.
• High attention to detail and accuracy in data management.
• Effective time management and organizational skills.
• Ability to respond professionally to phone, fax, and email communications.
• Account Management experience is preferred.
• Understanding of plant procedures is advantageous.
• Self-motivated, confident, and a team player.