Operations & Customer Service Specialist

Rooted Outdoors; O’Fallon (MO); On-site; USD 28,000 - 30,000; Full time

Job summary

Archway, a premier landscaping company serving the St. Louis area, seeks an Office Administrator / Customer Service Representative to be the heartbeat of daily operations.

You will be the first point of contact for clients, ensuring crews are where they need to be and customers are happy with their Archway experience. This full-time role operates Monday–Friday, 8:00 AM–4:00 PM in St. Louis, MO. Proficiency with Microsoft Office and scheduling/CRM tools is a plus.

Qualifications

• Strong communication skills required.
• Excellent multitasking in a fast-paced environment.
• Proficient in Microsoft Office and email.
• Experience with scheduling or CRM software is a plus.
• Detail-oriented with strong organizational skills.

Responsibilities

• Customer Service/Communication: Communicate directly with customers via phone and in person. Resolve issues with a helpful, positive attitude.
• Logistics & Scheduling: Manage the calendar for landscaping services, plan efficient routes for field crews and confirm appointments with homeowners.
• Financial Administration: Handle collections by following up on invoices and processing payments accurately.
• Inbox Management: Monitor and respond to emails promptly to ensure leads and questions are answered.
• Data Integrity: Maintain accurate customer records, service logs, and internal notes.
• Team Liaison: Bridge between the office and field crews with real-time updates and schedule changes.

Skills

Stellar communication

Multitasking pro

MS Office proficiency

Scheduling/CRM software

Problem solving

Detail oriented

Tools

CRM software

Scheduling software

Job description

Archway, a premier landscaping company serving the St. Louis area, seeks an Office Administrator / Customer Service Representative to be the heartbeat of daily operations.

You will be the first point of contact for clients, ensuring crews are where they need to be and customers are happy with their Archway experience. This full-time role operates Monday–Friday, 8:00 AM–4:00 PM in St. Louis, MO. Proficiency with Microsoft Office and scheduling/CRM tools is a plus.