Office & Customer Experience Coordinator

Rooted; O’Fallon (MO); On-site; USD 42,000 - 46,000; Full time

Job summary

Archway, a premier landscaping company serving the St. Louis area, seeks an Office Administrator / Customer Service Representative to be the heartbeat of our daily operations. You will coordinate scheduling, manage invoices, and serve as the friendly face for clients and crews.

This full-time role is based in our St. Louis, MO office and requires strong communication, multitasking, and tech proficiency. Experience with CRM and calendar tools is a plus.

Qualifications

• Must have excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced, seasonal environment.
• Proficient in Microsoft Office and email; CRM experience is a plus.
• Strong problem-solving and attention to detail.
• Organized and reliable team liaison between office and field crews.

Responsibilities

• Customer Service/Communication: direct contact with customers by phone and in person; resolve issues with a positive attitude.
• Logistics & Scheduling: manage the calendar for landscaping services and confirm homeowner appointments.
• Financial Administration: handle collections and process customer payments accurately.
• Inbox Management: respond to emails promptly and ensure no questions go unanswered.
• Data Integrity: maintain precise customer records and service logs.
• Team Liaison: bridge between office and field crews with real-time updates.

Skills

Stellar Communication

Multitasking Pro

Tech-Savvy

Problem Solver

Detail-Oriented

Tools

Microsoft Office

CRM software

Job description

Archway, a premier landscaping company serving the St. Louis area, seeks an Office Administrator / Customer Service Representative to be the heartbeat of our daily operations. You will coordinate scheduling, manage invoices, and serve as the friendly face for clients and crews.

This full-time role is based in our St. Louis, MO office and requires strong communication, multitasking, and tech proficiency. Experience with CRM and calendar tools is a plus.