Office Administrator & Customer Service Representative

Archway Lawn Care; O’Fallon (MO); On-site; USD 28,000 - 30,000; Full time

Job summary

Archway Lawn Care is seeking an Office Administrator / Customer Service Representative in O'Fallon, MO. You will be the heartbeat of daily operations, handling client inquiries, scheduling crews, collecting payments, and keeping accurate records to ensure a smooth workflow.

The role requires excellent communication, strong multitasking, tech-savviness with Microsoft Office and CRM tools, and a calm, problem-solving approach in a fast-paced seasonal environment.

Qualifications

• Stellar communication, both verbal and written.
• Ability to multitask in a fast-paced, seasonal environment.
• Proficiency with Microsoft Office and email; CRM experience is a plus.
• Strong problem-solving and conflict-resolution skills.
• Attention to detail to ensure accuracy in records and scheduling.

Responsibilities

• Customer Service/Communication: answer questions and resolve issues with a positive attitude.
• Logistics & Scheduling: manage landscaping service calendar and coordinate crews.
• Financial Administration: handle collections and process payments accurately.
• Inbox Management: monitor emails and respond promptly.
• Data Integrity: maintain precise customer records and service logs.
• Team Liaison: coordinate updates between office and field crews.

Skills

Stellar Communication

Multitasking Pro

Tech-Savvy

Problem Solver

Detail-Oriented

Tools

Microsoft Office

CRM software

Job description

Office Administrator & Customer Service Representative

O'Fallon, MO

Office Administrator & Customer Service Rep

Archway is a premier landscaping company serving the St. Louis, MO area. We take pride in transforming outdoor spaces, but we know that a beautiful lawn starts with a well-run office. We are looking for a highly organized, professional, and friendly Office Administrator / Customer Service Representative to be the heartbeat of our daily operations.

As the first point of contact for our clients, you’ll play a critical role in ensuring our crews are where they need to be and our customers are happy with our Archway experience.

Key Responsibilities

Customer Service/Communication:Communicate directly with customers via phone and in person. You’ll answer questions, provide service information, and resolve any issues with a helpful, positive attitude.

Logistics & Scheduling: Manage the calendar for our landscaping services, ensuring efficient routing for our field crews and confirming appointments with homeowners.

Financial Administration: Handle collections by professionally following up on outstanding invoices and processing customer payments accurately.

Inbox Management: Monitor and respond to incoming emails promptly, ensuring no lead or question goes unanswered.

Data Integrity: Maintain precise customer records, service logs, and internal communication notes.

Team Liaison: Act as the bridge between the office and our field crews, providing real-time updates and coordinating schedule changes.

Required Skills & Qualifications

Stellar Communication: Excellent verbal and written skills are a must.

Multitasking Pro: Ability to stay calm and organized in a fast-paced, seasonal environment.

Tech-Savvy: Proficiency in Microsoft Office and email; experience with scheduling or CRM software is a major plus.

Problem Solver: A knack for conflict resolution and finding solutions on the fly.

Detail-Oriented: You’re someone who double-checks the small things to ensure the big things run smoothly.

Schedule & Compensation

Hours: Monday – Friday, 8:00 AM to 4:00 PM. (Note: This is a full-time role)

Pay Range: $20 – $22 per hour (based on experience).

Location: Proudly based in St. Louis, MO.