Office Administrator & Customer Service Representative

Rooted; O’Fallon (MO); On-site; USD 42,000 - 46,000; Full time

Job summary

Archway, a premier landscaping company serving the St. Louis area, seeks an Office Administrator / Customer Service Representative to be the heartbeat of our daily operations. You will coordinate scheduling, manage invoices, and serve as the friendly face for clients and crews.

This full-time role is based in our St. Louis, MO office and requires strong communication, multitasking, and tech proficiency. Experience with CRM and calendar tools is a plus.

Qualifications

• Must have excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced, seasonal environment.
• Proficient in Microsoft Office and email; CRM experience is a plus.
• Strong problem-solving and attention to detail.
• Organized and reliable team liaison between office and field crews.

Responsibilities

• Customer Service/Communication: direct contact with customers by phone and in person; resolve issues with a positive attitude.
• Logistics & Scheduling: manage the calendar for landscaping services and confirm homeowner appointments.
• Financial Administration: handle collections and process customer payments accurately.
• Inbox Management: respond to emails promptly and ensure no questions go unanswered.
• Data Integrity: maintain precise customer records and service logs.
• Team Liaison: bridge between office and field crews with real-time updates.

Skills

Stellar Communication

Multitasking Pro

Tech-Savvy

Problem Solver

Detail-Oriented

Tools

Microsoft Office

CRM software

Job description

Office Administrator & Customer Service Rep

Archway is a premier landscaping company serving the St. Louis, MO area. We take pride in transforming outdoor spaces, but we know that a beautiful lawn starts with a well-run office. We are looking for a highly organized, professional, and friendly Office Administrator / Customer Service Representative to be the heartbeat of our daily operations.

As the first point of contact for our clients, you’ll play a critical role in ensuring our crews are where they need to be and our customers are happy with their Archway experience.

Key Responsibilities

• Customer Service/Communication: Communicate directly with customers via phone and in person. You’ll answer questions, provide service information, and resolve any issues with a helpful, positive attitude.

• Logistics & Scheduling: Manage the calendar for our landscaping services, ensuring efficient routing for our field crews and confirming appointments with homeowners.

• Financial Administration: Handle collections by professionally following up on outstanding invoices and processing customer payments accurately.

• Inbox Management: Monitor and respond to incoming emails promptly, ensuring no lead or question goes unanswered.

• Data Integrity: Maintain precise customer records, service logs, and internal communication notes.

• Team Liaison: Act as the bridge between the office and our field crews, providing real-time updates and coordinating schedule changes.

Required Skills & Qualifications

• Stellar Communication: Excellent verbal and written skills are a must.

• Multitasking Pro: Ability to stay calm and organized in a fast-paced, seasonal environment.

• Tech-Savvy: Proficiency in Microsoft Office and email; experience with scheduling or CRM software is a major plus.

• Problem Solver: A knack for conflict resolution and finding solutions on the fly.

• Detail-Oriented: You’re someone who double-checks the small things to ensure the big things run smoothly.

Schedule & Compensation

• Hours: Monday – Friday, 8:00 AM to 4:00 PM. (Note: This is a full-time role)

• Pay Range: $20 – $22 per hour (based on experience).

• Location: Proudly based in St. Louis, MO.