Office & Customer Experience Coordinator

archway marketing services; O’Fallon (MO); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

Archway is seeking an Office Administrator / Customer Service Rep to support daily operations in St. Louis, MO. You will be the first contact for clients, manage scheduling, invoices, and communications to keep field crews on track and customers happy.

Ideal candidates are organized, tech-savvy, and calm under pressure, with strong communication skills. This full-time role offers a stable schedule Monday through Friday, with pay starting at $20–$22 per hour depending on experience.

Qualifications

• Excellent verbal and written communication.
• Able to multitask in a fast-paced, seasonal environment.
• Proficient in Microsoft Office and email; CRM experience a plus.
• Strong conflict resolution and problem-solving skills.
• Detail-oriented with meticulous record-keeping.

Responsibilities

• Customer Service/Communication: Answer questions and resolve issues with a friendly attitude.
• Logistics & Scheduling: Manage calendars and route field crews, confirm homeowner appointments.
• Financial Administration: Follow up on invoices and process payments.
• Inbox Management: Monitor and respond to emails promptly.
• Data Integrity: Maintain accurate customer records and service logs.
• Team Liaison: Coordinate between office and field crews with real-time updates.

Skills

Stellar communication

Multitasking

Tech-savvy

Problem solving

Detail-oriented

Tools

Microsoft Office

CRM software

Job description

Archway is seeking an Office Administrator / Customer Service Rep to support daily operations in St. Louis, MO. You will be the first contact for clients, manage scheduling, invoices, and communications to keep field crews on track and customers happy.

Ideal candidates are organized, tech-savvy, and calm under pressure, with strong communication skills. This full-time role offers a stable schedule Monday through Friday, with pay starting at $20–$22 per hour depending on experience.