Client-Centric Office & Scheduling Coordinator

Archway Lawn Care; O’Fallon (MO); On-site; USD 28,000 - 30,000; Full time

Job summary

Archway Lawn Care is seeking an Office Administrator / Customer Service Representative in O'Fallon, MO. You will be the heartbeat of daily operations, handling client inquiries, scheduling crews, collecting payments, and keeping accurate records to ensure a smooth workflow.

The role requires excellent communication, strong multitasking, tech-savviness with Microsoft Office and CRM tools, and a calm, problem-solving approach in a fast-paced seasonal environment.

Qualifications

• Stellar communication, both verbal and written.
• Ability to multitask in a fast-paced, seasonal environment.
• Proficiency with Microsoft Office and email; CRM experience is a plus.
• Strong problem-solving and conflict-resolution skills.
• Attention to detail to ensure accuracy in records and scheduling.

Responsibilities

• Customer Service/Communication: answer questions and resolve issues with a positive attitude.
• Logistics & Scheduling: manage landscaping service calendar and coordinate crews.
• Financial Administration: handle collections and process payments accurately.
• Inbox Management: monitor emails and respond promptly.
• Data Integrity: maintain precise customer records and service logs.
• Team Liaison: coordinate updates between office and field crews.

Skills

Stellar Communication

Multitasking Pro

Tech-Savvy

Problem Solver

Detail-Oriented

Tools

Microsoft Office

CRM software

Job description

Archway Lawn Care is seeking an Office Administrator / Customer Service Representative in O'Fallon, MO. You will be the heartbeat of daily operations, handling client inquiries, scheduling crews, collecting payments, and keeping accurate records to ensure a smooth workflow.

The role requires excellent communication, strong multitasking, tech-savviness with Microsoft Office and CRM tools, and a calm, problem-solving approach in a fast-paced seasonal environment.