Office Administrator & Customer Service Representative

archway marketing services; O’Fallon (MO); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

Archway is seeking an Office Administrator / Customer Service Rep to support daily operations in St. Louis, MO. You will be the first contact for clients, manage scheduling, invoices, and communications to keep field crews on track and customers happy.

Ideal candidates are organized, tech-savvy, and calm under pressure, with strong communication skills. This full-time role offers a stable schedule Monday through Friday, with pay starting at $20–$22 per hour depending on experience.

Qualifications

• Excellent verbal and written communication.
• Able to multitask in a fast-paced, seasonal environment.
• Proficient in Microsoft Office and email; CRM experience a plus.
• Strong conflict resolution and problem-solving skills.
• Detail-oriented with meticulous record-keeping.

Responsibilities

• Customer Service/Communication: Answer questions and resolve issues with a friendly attitude.
• Logistics & Scheduling: Manage calendars and route field crews, confirm homeowner appointments.
• Financial Administration: Follow up on invoices and process payments.
• Inbox Management: Monitor and respond to emails promptly.
• Data Integrity: Maintain accurate customer records and service logs.
• Team Liaison: Coordinate between office and field crews with real-time updates.

Skills

Stellar communication

Multitasking

Tech-savvy

Problem solving

Detail-oriented

Tools

Microsoft Office

CRM software

Job description

Office Administrator & Customer Service Rep

Archway is a premier landscaping company serving the St. Louis, MO area. We take pride in transforming outdoor spaces, but we know that a beautiful lawn starts with a well-run office. We are looking for a highly organized, professional, and friendly Office Administrator / Customer Service Representative to be the heartbeat of our daily operations.

As the first point of contact for our clients, you’ll play a critical role in ensuring our crews are where they need to be and our customers are happy with their Archway experience.

Key Responsibilities

• Customer Service/Communication:Communicate directly with customers via phone and in person. You’ll answer questions, provide service information, and resolve any issues with a helpful, positive attitude.

• Logistics & Scheduling:Manage the calendar for our landscaping services, ensuring efficient routing for our field crews and confirming appointments with homeowners.

• Financial Administration:Handle collections by professionally following up on outstanding invoices and processing customer payments accurately.

• Inbox Management:Monitor and respond to incoming emails promptly, ensuring no lead or question goes unanswered.

• Data Integrity:Maintain precise customer records, service logs, and internal communication notes.

• Team Liaison:Act as the bridge between the office and our field crews, providing real-time updates and coordinating schedule changes.

Required Skills & Qualifications

• Stellar Communication:Excellent verbal and written skills are a must.

• Multitasking Pro:Ability to stay calm and organized in a fast-paced, seasonal environment.

• Tech-Savvy:Proficiency in Microsoft Office and email; experience with scheduling or CRM software is a major plus.

• Problem Solver:A knack for conflict resolution and finding solutions on the fly.

• Detail-Oriented:You’re someone who double-checks the small things to ensure the big things run smoothly.

Schedule & Compensation

• Hours:Monday – Friday, 8:00 AM to 4:00 PM. (Note: This is a full-time role)

• Pay Range:$20 – $22 per hour (based on experience).

• Location:Proudly based in St. Louis, MO.