Office Administrator & Customer Service Representative

Rooted Outdoors; O’Fallon (MO); On-site; USD 28,000 - 30,000; Full time

Job summary

Archway, a premier landscaping company serving the St. Louis area, seeks an Office Administrator / Customer Service Representative to be the heartbeat of daily operations.

You will be the first point of contact for clients, ensuring crews are where they need to be and customers are happy with their Archway experience. This full-time role operates Monday–Friday, 8:00 AM–4:00 PM in St. Louis, MO. Proficiency with Microsoft Office and scheduling/CRM tools is a plus.

Qualifications

• Strong communication skills required.
• Excellent multitasking in a fast-paced environment.
• Proficient in Microsoft Office and email.
• Experience with scheduling or CRM software is a plus.
• Detail-oriented with strong organizational skills.

Responsibilities

• Customer Service/Communication: Communicate directly with customers via phone and in person. Resolve issues with a helpful, positive attitude.
• Logistics & Scheduling: Manage the calendar for landscaping services, plan efficient routes for field crews and confirm appointments with homeowners.
• Financial Administration: Handle collections by following up on invoices and processing payments accurately.
• Inbox Management: Monitor and respond to emails promptly to ensure leads and questions are answered.
• Data Integrity: Maintain accurate customer records, service logs, and internal notes.
• Team Liaison: Bridge between the office and field crews with real-time updates and schedule changes.

Skills

Stellar communication

Multitasking pro

MS Office proficiency

Scheduling/CRM software

Problem solving

Detail oriented

Tools

CRM software

Scheduling software

Job description

Office Administrator & Customer Service Rep
Archway is a premier landscaping company serving the St. Louis, MO area. We take pride in transforming outdoor spaces, but we know that a beautiful lawn starts with a well-run office. We are looking for a highly organized, professional, and friendly Office Administrator / Customer Service Representative to be the heartbeat of our daily operations.
As the first point of contact for our clients, you’ll play a critical role in ensuring our crews are where they need to be and our customers are happy with their Archway experience.

Key Responsibilities

• Customer Service/Communication: Communicate directly with customers via phone and in person. You’ll answer questions, provide service information, and resolve any issues with a helpful, positive attitude.
• Logistics & Scheduling: Manage the calendar for our landscaping services, ensuring efficient routing for our field crews and confirming appointments with homeowners.
• Financial Administration: Handle collections by professionally following up on outstanding invoices and processing customer payments accurately.
• Inbox Management: Monitor and respond to incoming emails promptly, ensuring no lead or question goes unanswered.
• Data Integrity: Maintain precise customer records, service logs, and internal communication notes.
• Team Liaison: Act as the bridge between the office and our field crews, providing real-time updates and coordinating schedule changes.
  

Required Skills & Qualifications

• Stellar Communication: Excellent verbal and written skills are a must.
• Multitasking Pro: Ability to stay calm and organized in a fast-paced, seasonal environment.
• Tech-Savvy: Proficiency in Microsoft Office and email; experience with scheduling or CRM software is a major plus.
• Problem Solver: A knack for conflict resolution and finding solutions on the fly.
• Detail-Oriented: You’re someone who double-checks the small things to ensure the big things run smoothly.
  

Schedule & Compensation

• Hours: Monday – Friday, 8:00 AM to 4:00 PM. (Note: This is a full-time role)
• Pay Range: $20 – $22 per hour (based on experience).
• Location: Proudly based in St. Louis, MO.