Operations & Compliance Associate

CarMax; Lexington (KY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Sick time and vacation time

Holiday pay

Job summary

CarMax in Lexington, KY is seeking a Business Operations Associate to support store operations, processing sales, auctions, and appraisals with a strong emphasis on customer service and accuracy. You will manage cash, audit paperwork, and ensure correct documentation while collaborating across departments in a fast-paced environment.

The role requires attention to detail, organization, and clear communication with customers and colleagues.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customers and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and contracts.
• Manage auction and appraisal transactions with accurate titles, payoffs, and funding documentation.
• Handle cash management tasks including deposits and security protocols.
• Train and mentor new associates and support multiple departments during overflow.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Data interpretation

Organizational skills

Microsoft Office

Verbal and written communication

Physical ability to lift up to 20 lbs

Tools

Microsoft Office

Job description

CarMax in Lexington, KY is seeking a Business Operations Associate to support store operations, processing sales, auctions, and appraisals with a strong emphasis on customer service and accuracy. You will manage cash, audit paperwork, and ensure correct documentation while collaborating across departments in a fast-paced environment.

The role requires attention to detail, organization, and clear communication with customers and colleagues.