Operations & Customer Experience Specialist

CarMax; Littleton (CO); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Job summary

CarMax in Littleton, CO is hiring a Business Operations Associate to support store operations, processing sales, appraisals, and paperwork with accuracy and flair. You will handle cash, audits, and clear communication with customers and teammates while upholding CarMax's transparency and integrity in a fast-paced environment.

This role offers teamwork, growth opportunities, and exposure to multiple departments.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality and CarMax policies.
• Flexibility to work varied schedules including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including contracts and DMV docs.
• Manage auction and appraisal transactions with accurate titles and payoffs.
• Handle cash management tasks, including deposits and security procedures.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties, data entry, and reconcile missing information.
• Follow CarMax EH&S requirements and maintain a clean workspace.

Skills

Data entry

Organizational skills

Communication

Customer service

Flexibility

Confidentiality

Physical ability

Tools

MS Office

Job description

CarMax in Littleton, CO is hiring a Business Operations Associate to support store operations, processing sales, appraisals, and paperwork with accuracy and flair. You will handle cash, audits, and clear communication with customers and teammates while upholding CarMax's transparency and integrity in a fast-paced environment.

This role offers teamwork, growth opportunities, and exposure to multiple departments.