Auction Operations & Customer Care Specialist

CarMax Business Services; Colorado Springs (CO); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Job summary

CarMax is seeking a Business Operations Associate at our Colorado Springs location. You will be the backbone of store operations, handling sales paperwork, auctions, appraisals, and cash management to ensure smooth, accurate processes.

Join a team-focused environment where you will train others, balance responsibilities across departments, and uphold CarMax's commitment to transparency and integrity. This role requires flexibility for varied schedules and physical tasks, with an hourly pay range

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions with accurate titles, payoffs, and funding documentation.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Microsoft Office

Data entry

Communication

Tools

Data entry systems

Job description

CarMax is seeking a Business Operations Associate at our Colorado Springs location. You will be the backbone of store operations, handling sales paperwork, auctions, appraisals, and cash management to ensure smooth, accurate processes.

Join a team-focused environment where you will train others, balance responsibilities across departments, and uphold CarMax's commitment to transparency and integrity. This role requires flexibility for varied schedules and physical tasks, with an hourly pay range