Operations & Customer Experience Lead

floor-coverings-international-careers; Hoover (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Floor Coverings International in Hoover, AL is seeking an Office Manager to keep daily operations running smoothly. You will handle scheduling, marketing support, financials, and customer relations, turning leads into satisfied customers.

This full-time role offers training, opportunities for advancement, and a supportive team. Previous office experience is preferred but not required, and QuickBooks familiarity is a plus as you’ll manage expenses and invoicing.

Qualifications

• 1–3 years of office experience preferred.
• No experience required; training provided.
• Excellent communication and organizational skills.

Responsibilities

• Be the friendly face and voice of our company and build relationships with customers.
• Schedule appointments for Design Associates.
• Track expenses and maintain financial records; invoicing and reporting.
• Coordinate local marketing initiatives to grow the business.
• Attend weekly strategy meetings with the Owner and support growth goals.

Skills

Strong communicator

Highly organized

Multi-tasking

Customer relations

QuickBooks

Salesforce

Tools

QuickBooks

Salesforce

Job description

Floor Coverings International in Hoover, AL is seeking an Office Manager to keep daily operations running smoothly. You will handle scheduling, marketing support, financials, and customer relations, turning leads into satisfied customers.

This full-time role offers training, opportunities for advancement, and a supportive team. Previous office experience is preferred but not required, and QuickBooks familiarity is a plus as you’ll manage expenses and invoicing.