Operations & Customer Service Associate

carmax; Easton (OH); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Job summary

CarMax - Columbus Easton store is seeking a Business Operations Associate to support sales, auctions, and appraisals with a focus on accuracy and excellent customer service.

You will handle paperwork, cash deposits, and coordination across departments while maintaining compliance and integrity. This role emphasizes teamwork, reliability, and strong communication in a fast-paced retail environment.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Data interpretation

Organizational skills

Multitasking

Data entry

Verbal communication

Written communication

Confidentiality

Flexible schedule

Tools

Microsoft Office

Job description

CarMax - Columbus Easton store is seeking a Business Operations Associate to support sales, auctions, and appraisals with a focus on accuracy and excellent customer service.

You will handle paperwork, cash deposits, and coordination across departments while maintaining compliance and integrity. This role emphasizes teamwork, reliability, and strong communication in a fast-paced retail environment.