Operations Coordinator - Short-Term Rentals & Guest Support

Better Talent; Colorado Springs (CO); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Two weeks PTO annually

Health, Dental, and Vision Insurance

Flexible Spending Account (FSA)

Opportunity for advancement into mores

Job summary

FIVE STAR MOUNTAIN RENTALS is seeking an Operations Coordinator in Colorado Springs to bridge field and office operations. You will manage cleaning, maintenance, and leadership communications, organize schedules, and uphold quality control with efficient systems.

The role requires coordinating onboarding, logistics, and inventory setups, ensuring timely property turnover, and maintaining an organized, welcoming workspace while supporting leadership with process improvements.

Qualifications

• Experience in operations, logistics, hospitality coordination, or office management.
• Strong technical ability — comfortable using scheduling and tracking software.
• Experience in fast-paced environments with multiple moving parts.
• Excellent written and verbal communication skills.
• Passion for service and organization with a “nothing falls through the cracks” mindset.

Responsibilities

• Track cleaner schedules and job progress to ensure properties are cleaned on time and to standard.
• Verify arrivals, departures, and completion times; flag any exceptions.
• Coordinate maintenance and field teams, prioritizing tasks by urgency and proximity.
• Confirm work completion with photo validation or inspection results.
• Organize tickets and field tasks by priority to maximize efficiency.
• Plan and coordinate unit onboarding — scheduling cleaners, maintenance, and inventory setup.
• Support the development of SOPs and repeatable systems.
• Maintain daily activity logs to track accountability and performance.
• Serve as the central hub of the office, maintaining order and supplies.
• Coordinate with leadership on office needs or improvements.
• Escalate recurring issues or performance concerns to leadership.

Skills

Operations experience

Scheduling software

Fast-paced environments

Written and verbal communication

Organizational mindset

Job description

FIVE STAR MOUNTAIN RENTALS is seeking an Operations Coordinator in Colorado Springs to bridge field and office operations. You will manage cleaning, maintenance, and leadership communications, organize schedules, and uphold quality control with efficient systems.

The role requires coordinating onboarding, logistics, and inventory setups, ensuring timely property turnover, and maintaining an organized, welcoming workspace while supporting leadership with process improvements.