Operations Coordinator - Order Fulfillment & Logistics

SP Distribution LLC; Florida; On-site; USD 51,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

SP Distribution LLC, a leading distribution company for juvenile products in the United States, seeks an experienced Operations Coordinator to manage day-to-day order processing and cross-functional operations from our Hialeah, FL office. No remote work is available.

You will oversee B2B/B2C fulfillment, EDI operations, and the full order lifecycle, coordinating with logistics to ensure on-time delivery and high service levels. Strong ERP and Shopify experience is a plus.

Qualifications

• Bachelor’s degree in Business or a related field (preferred).
• 3+ years in operations, order management, or supply chain.
• Customer-focused with problem-solving skills.
• Highly organized with strong analytical and communication abilities.
• Proficiency in Microsoft Office Suite.
• Experience with Shopify/Shopify+ and ERP systems is a strong plus.
• Experience handling disputes/chargebacks with Shopify, Klarna, or Riskified is a plus.

Responsibilities

• Support B2B and B2C order fulfillment from order creation to invoicing.
• Manage the entire order lifecycle: entry, allocation, fulfillment, post-delivery issues.
• Track order flow, update account holders, and support the sales team.
• Oversee order status and inventory to ensure on-time delivery.
• Coordinate daily shipments with logistics to optimize efficiency and reduce costs.
• Serve as daily contact for customers addressing inquiries.
• Prepare operational reports: stock allocation, pending orders, approvals, chargebacks, and claims.

Skills

Customer-focused mindset

Problem solving

Strong communication skills

Organized and detail-oriented

Analytical skills

Time management

Multitasking

Team collaboration

Independent work

Education

Bachelor’s degree in Business or related field

Tools

Shopify

NetSuite

EDI systems

Klarna

Riskified

MS Office

Job description

SP Distribution LLC, a leading distribution company for juvenile products in the United States, seeks an experienced Operations Coordinator to manage day-to-day order processing and cross-functional operations from our Hialeah, FL office. No remote work is available.

You will oversee B2B/B2C fulfillment, EDI operations, and the full order lifecycle, coordinating with logistics to ensure on-time delivery and high service levels. Strong ERP and Shopify experience is a plus.