Distribution Services Coordinator

Brobston Group LLC; South Brunswick (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Brobston Group LLC is seeking a Distribution Services Coordinator to manage order flow, provide status updates, and resolve distribution issues. You will serve as a liaison between the distribution center and sales to ensure accurate shipments and timely problem resolution.

The role supports operational reporting, vendor compliance, and back-order management, working closely with internal teams and boutique clients. Strong Excel skills and attention to detail are essential.

Qualifications

• 1–2 years of experience in distribution, logistics, or customer service.
• Strong attention to detail and organizational skills.
• Intermediate to advanced Excel skills and good written/verbal communication.

Responsibilities

• Provide order status updates to internal and external clients via email, Teams, and phone.
• Process incoming orders, stock orders, and back-order management to meet delivery expectations.
• Recommend substitutions or add-ons when items are unavailable.
• Review EDI order confirmations for item, unit, pricing, and quantity accuracy.
• Issue Return Authorizations and assist with vendor chargeback investigations.
• Generate daily/weekly operational reports (On-Hand, Open Pick Tickets, Back Orders).
• Coordinate with Dayton DC and sales on shipment prioritization and routing.
• Serve as backup contact for urgent distribution center escalations.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Independent work style

Time management

Education

High school diploma

BA/BS preferred

Tools

WMS

Cegid

EDI

Job description

Summary

The Distribution Services Coordinator manages order flow and communicates order statuses from inception to final delivery, supporting internal teams and boutique clients. This role serves as a liaison between the distribution center and sales divisions to ensure timely, accurate shipments and effective resolution of order issues. The coordinator maintains operational reports and supports vendor compliance to facilitate smooth distribution operations.

Responsibilities

• Provide order status updates and customer service to internal and external clients via email, Teams, and phone
• Process incoming order requests, stock orders, and back-order management to meet delivery expectations
• Recommend item substitutions or add-ons when originals are unavailable
• Review and correct EDI order confirmations for item, unit, pricing, and quantity discrepancies
• Issue Return Authorizations and assist with vendor chargeback investigations and reversals
• Generate and review daily and weekly operational reports (Merchandise On-Hand, Open Pick Tickets, Back Orders, BP Receipts)
• Coordinate with Dayton distribution center and sales divisions on shipment prioritization and vendor routing guidelines
• Serve as backup contact for urgent distribution center escalations and support inventory discrepancy reconciliation

Requirements

• 1-2 years of related experience (including internships) in distribution, logistics, or customer service
• High school diploma required; BA/BS preferred
• Strong attention to detail, organizational skills, and the ability to work independently
• Intermediate to advanced Microsoft Excel skills and strong written and verbal communication
• Familiarity with WMS, Cegid, EDI, and other distribution software preferred
• Ability to work a flexible schedule including extended holiday hours