Coordinador de Operaciones

SP Distribution LLC; Florida; On-site; USD 51,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

SP Distribution LLC, a leading distribution company for juvenile products in the United States, seeks an experienced Operations Coordinator to manage day-to-day order processing and cross-functional operations from our Hialeah, FL office. No remote work is available.

You will oversee B2B/B2C fulfillment, EDI operations, and the full order lifecycle, coordinating with logistics to ensure on-time delivery and high service levels. Strong ERP and Shopify experience is a plus.

Qualifications

• Bachelor’s degree in Business or a related field (preferred).
• 3+ years in operations, order management, or supply chain.
• Customer-focused with problem-solving skills.
• Highly organized with strong analytical and communication abilities.
• Proficiency in Microsoft Office Suite.
• Experience with Shopify/Shopify+ and ERP systems is a strong plus.
• Experience handling disputes/chargebacks with Shopify, Klarna, or Riskified is a plus.

Responsibilities

• Support B2B and B2C order fulfillment from order creation to invoicing.
• Manage the entire order lifecycle: entry, allocation, fulfillment, post-delivery issues.
• Track order flow, update account holders, and support the sales team.
• Oversee order status and inventory to ensure on-time delivery.
• Coordinate daily shipments with logistics to optimize efficiency and reduce costs.
• Serve as daily contact for customers addressing inquiries.
• Prepare operational reports: stock allocation, pending orders, approvals, chargebacks, and claims.

Skills

Customer-focused mindset

Problem solving

Strong communication skills

Organized and detail-oriented

Analytical skills

Time management

Multitasking

Team collaboration

Independent work

Education

Bachelor’s degree in Business or related field

Tools

Shopify

NetSuite

EDI systems

Klarna

Riskified

MS Office

Job description

SP Distribution is a successful distribution company of juvenile products in the United States. We are seeking an experienced and detail-oriented Operations Coordinator to support our day-to-day order processing and operational functions. This role is critical in ensuring seamless order management, efficient communication across departments, and exceptional service to our clients.

Benefits:

• 401(k)
• Health insurance
• Paid time off

Key Responsibilities:

• Support B2B and B2C order fulfillment, including EDI operations, from order creation through invoicing and delivery.
• Manage the entire order lifecycle: order entry, allocation, fulfillment, and resolution of post-delivery issues.
• Track and monitor order flow, update account holders, and provide support to the sales team.
• Oversee order status and inventory levels to ensure timely processing and on-time delivery.
• Partner with the logistics team to coordinate daily shipments, optimizing efficiency and reducing costs.
• Serve as a daily point of contact for customers, addressing inquiries, needs, and concerns.
• Prepare and maintain operational reports, including stock allocation, pending orders, approvals, chargebacks, and claim resolutions.

Qualifications:

• Bachelor’s degree in Business or a related field (preferred).
• 3+ years of relevant work experience in operations, order management, or supply chain.
• Strong customer-focused mindset with excellent problem-solving abilities.
• Highly organized and detail-oriented with strong analytical skills.
• Outstanding verbal and written communication skills.
• Ability to work effectively in a fast-paced environment, independently and as part of a team.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong time management and multitasking skills.
• Innovative thinker with excellent interpersonal abilities, capable of collaborating with cross-functional teams and leadership.
• Experience with Shopify/Shopify+ is a strong plus.
• Experience with an ERP (NetSuite would be preferable)
• Experience handling disputes, chargebacks with Shopify, Klarna and Riskified is a strong plus.
• Hands-on experience with NetSuite and knowledge of EDI systems is a major plus.

Position Details:

• Job Type: Full-time in our Hialeah, FL office. Remote Work is not available.
• Salary Range: Annual Salary 51K-52K (commensurate with experience)
• Ability to commute/relocate: Hialeah, FL 33018. Reliably commute or planning to relocate before starting work (Required)