Operations Coordinator: Master Schedules & Field Support

Trenchless Today LLC.; Town of Clifton Park (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Company-paid health insurance options

Dental and vision benefits

401(k) with company match

Paid Time Off

Paid holidays

Training and development

Modern software and technology

Opportunities for advancement as the公司

Job summary

Trenchless Today is seeking an Operations Coordinator for an afternoon/evening shift (9:30 AM–6:00 PM) to keep field operations moving. You’ll coordinate schedules, communicate with technicians and customers, and ensure information flows smoothly between Operations, Sales and field teams. No trenchless experience required; training provided.

You’ll thrive if you’re organized, detail-oriented, and comfortable learning new software as you manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in dispatch, scheduling, field service, or project coordination is preferred.

Responsibilities

• Check status of today’s active projects and update schedules
• Communicate with technicians throughout the day
• Update customers on arrival times and progress
• Adjust schedules when projects run longer than expected
• Provide technicians with required information for next tasks
• Document project details, notes, and photos
• Coordinate information between Operations, Sales and field teams
• Follow up on missing information and issues as they arise
• Review tomorrow’s projects and prep crews for readiness
• Ensure morning handoffs have all needed details

Skills

Org skills

Communication

Tech proficiency

Problem solving

Attention to detail

Multi-tasking

Customer service

Reliability

Teamwork / independence

Availability 9:30-6:00

ServiceTitan

Education

N/A

Tools

ServiceTitan

Google Workspace

Field-service software

Job description

Trenchless Today is seeking an Operations Coordinator for an afternoon/evening shift (9:30 AM–6:00 PM) to keep field operations moving. You’ll coordinate schedules, communicate with technicians and customers, and ensure information flows smoothly between Operations, Sales and field teams. No trenchless experience required; training provided.

You’ll thrive if you’re organized, detail-oriented, and comfortable learning new software as you manage multiple priorities in a fast-paced environment.