Operations Coordinator – Day Shift
Trenchless Today LLC.
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Benefits offered by this job
Job summary
Trenchless Today is seeking an Operations Coordinator for an afternoon/evening shift (9:30 AM–6:00 PM) to keep field operations moving. You’ll coordinate schedules, communicate with technicians and customers, and ensure information flows smoothly between Operations, Sales and field teams. No trenchless experience required; training provided.
You’ll thrive if you’re organized, detail-oriented, and comfortable learning new software as you manage multiple priorities in a fast-paced environment.
Qualifications
- Experience in dispatch, scheduling, field service, or project coordination is preferred.
Responsibilities
- Check status of today’s active projects and update schedules
- Communicate with technicians throughout the day
- Update customers on arrival times and progress
- Adjust schedules when projects run longer than expected
- Provide technicians with required information for next tasks
- Document project details, notes, and photos
- Coordinate information between Operations, Sales and field teams
- Follow up on missing information and issues as they arise
- Review tomorrow’s projects and prep crews for readiness
- Ensure morning handoffs have all needed details
Skills
Education
Tools
Job description
Are You the Person Who Keeps Everything Organized When Everyone Else Is Moving Fast? Trenchless Today is growing, and we’re adding two Operations Coordinators to our team.
We’re looking for organized, dependable people who are great communicators, comfortable with technology, and naturally good at keeping track of a lot of moving pieces.
If you’ve worked in dispatch, scheduling, construction, field service, logistics, project coordination, property management, a busy service office, or another fast-paced environment, your experience may translate very well to this position.
You do not need experience in trenchless construction. We’ll teach you our industry and systems.
What Is an Operations Coordinator? Think of this role as the control center for our field operations. Throughout the day, our technicians are traveling between projects, equipment is moving, schedules change, customers need updates, jobs progress, and unexpected situations come up.
Your job is to help keep everyone connected and the operation moving. You’ll communicate with customers, support field technicians, update schedules, track project information, solve problems, and make sure important details don’t get missed.
This is a great opportunity for someone who likes being busy, enjoys solving problems, and gets satisfaction from making things run smoothly.
- Checking the status of today’s active projects
- Communicating with technicians throughout the day
- Updating customers on arrival times or project progress
- Adjusting schedules when a project runs longer than expected
- Making sure technicians have the information they need for their next project
- Updating appointments, notes, project details, photos and documentation
- Following up when required information is missing
- Coordinating information between Operations, Sales and field teams
- Helping solve scheduling or customer issues as they come up
- Reviewing tomorrow’s projects and making sure crews are prepared
- Documenting anything the morning Operations team needs to know
- Notices when something doesn’t look right
- Keeps a running list and actually finishes it
- Follows up instead of assuming someone else handled it
- Can communicate professionally with both customers and field technicians
- Doesn’t get overwhelmed when priorities change
- Is comfortable asking questions and finding answers
- Learns new software quickly
- Takes pride in accurate work
- Likes solving problems
- Can respectfully remind people when something still needs to be completed
- Understands that good communication prevents bigger problems
- Wants a position where they can take on more responsibility over time
- Dispatching
- Scheduling
- Field service
- Construction administration
- Project coordination
- Logistics or transportation
- HVAC, plumbing, electrical or other skilled trades
- Property or facilities management
- Medical or high-volume appointment scheduling
- Customer service in a fast-paced environment
- Office management
- Service coordination
- Administrative roles involving multiple schedules, deadlines or field employees
Don’t have the exact title “Operations Coordinator” on your resume? That’s okay.
If you’ve spent at least two years in a role where you had to coordinate people, schedules, customers, projects, appointments or constantly changing priorities, we’d still like to hear from you.
- Strong organizational skills
- Excellent written and verbal communication
- Confidence using computers and learning new software
- Good judgment and problem‑solving skills
- Strong attention to detail
- Ability to manage several priorities at the same time
- Professional customer service skills
- Dependable attendance
- Ability to work independently while also being part of a team
- Availability to consistently work 9:30 AM-6:00 PM
- Experience with ServiceTitan, Google Workspace or field-service software is helpful, but not required.
- Competitive hourly pay based on experience
- Company-paid health insurance options
- Dental and vision benefits
- 401(k) with company match
- Paid Time Off
- Paid holidays
- Training and development
- Modern software and technology
- Opportunities for advancement as the company grows
We’re not hiring someone just to answer phones or enter information. We’re building an Operations Department that can support a growing multi-location company. Someone who performs well in this position can develop into greater responsibility in areas such as: Operations Coordination - Senior/Lead Operations - Project Coordination - Operations Management. Growth isn’t automatic—it comes with performance, reliability and increased responsibility—but we want people who are interested in building a career with us.
Trenchless Today specializes in innovative underground pipe rehabilitation and infrastructure solutions for residential, commercial, municipal and industrial customers. Instead of automatically excavating and replacing damaged underground piping, our teams use specialized technology and equipment to restore piping with significantly less disruption. Our Operations team is the connection between the customers we serve and the technicians completing that work in the field.
You prefer a job where every day follows the exact same routine. Our projects are happening in the real world. Weather changes. Projects run long. Customers call. Technicians need information. Schedules change. We have processes and systems to keep everything organized, but Operations requires someone who can think, communicate and adjust when circumstances change. If that sounds stressful, this may not be the right fit. If that sounds interesting, we’d like to meet you.
Trenchless Today is continuing to grow, and we’re looking for people who want to grow with us. If you’re organized, dependable, comfortable taking responsibility and enjoy being the person who helps keep everything moving, You don’t need to know trenchless technology. Bring us the organization, communication, reliability and initiative—we’ll teach you the rest.
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