Operations Coordinator — Client Liaison & Projects

Renewal by Andersen of Central CA; Fresno (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D Insurance

Disability Insurance

Identity Theft Protection

Flexible Spending Accounts

Employee Assistance Program

401(k) Retirement Plan

Paid Time Off

8 Holidays plus 1 Flex Holiday

Window/door discounts

Employee discounts

Job summary

Renewal by Andersen of Central CA is seeking an organized Operations Coordinator to serve as the primary liaison between clients and internal teams. This role focuses on streamlining the project lifecycle and ensuring customer satisfaction from post-sale through installation.

You will manage schedules for technicians, coordinate communications, and oversee documentation to keep projects on track and within budget. Strong communication and CRM skills are essential.

Qualifications

• 1+ years of professional customer service experience with clear process communication.
• Strong organizational skills in a fast-paced environment with competing priorities.
• 1+ years data entry with CRM and scheduling systems; proficient in Word/Excel/SharePoint.
• High School diploma or equivalent with strong written/verbal/organizational skills.

Responsibilities

• The Primary Liaison: main contact from post-sale through project release, bridging clients, sales, and measure/installation crews.
• Relationship Management: deliver Signature Service with proactive updates and issue resolution.
• Documentation Management: oversee project assets, generate detailed work requests, ensure precise file management.
• Schedule Coordination: manage technician/installer appointments, keeping projects on schedule and within budget.

Skills

Customer service

Communication

Organization

Data entry

CRM familiarity

Scheduling systems

MS Word

MS Excel

SharePoint

Education

High School diploma or equivalent

Tools

CRM Software

Microsoft Word

Microsoft Excel

SharePoint

Job description

Renewal by Andersen of Central CA is seeking an organized Operations Coordinator to serve as the primary liaison between clients and internal teams. This role focuses on streamlining the project lifecycle and ensuring customer satisfaction from post-sale through installation.

You will manage schedules for technicians, coordinate communications, and oversee documentation to keep projects on track and within budget. Strong communication and CRM skills are essential.