Operations Coordinator

Renewal by Andersen of Central CA

Fresno (CA)

On-site

USD 23,000 - 32,000

Full time

7 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D Insurance

Disability Insurance

Identity Theft Protection

Flexible Spending Accounts

Employee Assistance Program

401(k) Retirement Plan

Paid Time Off

8 Holidays plus 1 Flex Holiday

Window/door discounts

Employee discounts

Job summary

Renewal by Andersen of Central CA is seeking an organized Operations Coordinator to serve as the primary liaison between clients and internal teams. This role focuses on streamlining the project lifecycle and ensuring customer satisfaction from post-sale through installation.

You will manage schedules for technicians, coordinate communications, and oversee documentation to keep projects on track and within budget. Strong communication and CRM skills are essential.

Qualifications

1+ years of professional customer service experience with clear process communication.
Strong organizational skills in a fast-paced environment with competing priorities.
1+ years data entry with CRM and scheduling systems; proficient in Word/Excel/SharePoint.
High School diploma or equivalent with strong written/verbal/organizational skills.

Responsibilities

The Primary Liaison: main contact from post-sale through project release, bridging clients, sales, and measure/installation crews.
Relationship Management: deliver Signature Service with proactive updates and issue resolution.
Documentation Management: oversee project assets, generate detailed work requests, ensure precise file management.
Schedule Coordination: manage technician/installer appointments, keeping projects on schedule and within budget.

Skills

Customer service

Communication

Organization

Data entry

CRM familiarity

Scheduling systems

MS Word

MS Excel

SharePoint

Education

High School diploma or equivalent

Tools

CRM Software

Microsoft Word

Microsoft Excel

SharePoint

Job description

Join our Operations Team as an Operations Coordinator Renewal by Andersen is recognized as the #1 window replacement company in the country, a reputation built on both employee satisfaction and customer excellence. Our commitment to creating a supportive work environment earned us recognition in 2023 as one of "America's Greatest Workplaces" by Newsweek and one of the "Best Employers for Women" by Forbes. This dedication to quality extends to our products as well, where we have remained the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the last five years running.

We understand that home renovations can be a stressful endeavor for homeowners. At Renewal by Andersen, we believe replacing windows and doors should be a seamless experience—and that is exactly where you come in.

We are seeking a highly organized, customer-focused Operations Coordinator to serve as the primary liaison between our clients and our internal teams. If you excel at streamlining complex processes and ensuring client satisfaction throughout the project lifecycle, this is an excellent opportunity for you.

Job Type

Full-time

Key Responsibilities

The Primary Liaison: Serve as the main point of contact from post-sale through to project release, bridging the communication gap between clients, the sales team, and the measure/installation crews.
Relationship Management: Deliver our "Signature Service" by anticipating client needs, providing proactive updates, and efficiently resolving potential challenges.
Documentation Management: Oversee the collection of project assets, generate detailed work requests, and ensure precise file management to position the Operations Team for success.
Schedule Coordination: Manage appointments for technicians and installers, ensuring all projects remain on schedule, within budget, and aligned with appropriate margins.

Qualifications

Customer Focus: 1+ years of professional customer service experience with a proven ability to clearly communicate processes to both clients and internal stakeholders. Experience resolving escalated situations professionally is highly preferred.
Organization & Prioritization: Demonstrated ability to thrive in a fast-paced environment and effectively manage competing priorities.
Technical Proficiency: 1+ years of data entry experience with familiarity in CRM and scheduling systems. Full proficiency in Microsoft Word, Excel, and SharePoint is required.
Education & Skills: A High School diploma (or equivalent) accompanied by exceptionally strong written, verbal, and organizational communication skills.

Compensation & Benefits

In addition to the $20.00/hr starting rate, we offer a comprehensive benefits package designed to support our team members: