Operations & Contracts Administrator

Harris Computer; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

Harris Computer seeks an Administrative Operations Coordinator to provide cross-functional administrative support across customer accounts, software licenses, maintenance agreements, and finance-related processes. The role emphasizes organization, autonomy, and the ability to manage multiple priorities in a fast-paced environment.

You will coordinate合同 maintenance and renewal activities, assist with invoicing preparation, and support service scheduling with internal teams.

Qualifications

• Diploma in Administration or equivalent
• Office Management experience or equivalent
• Experience in administrative or operational support roles
• Strong organizational and time management skills
• Attention to detail and ability to manage multiple priorities
• Proficiency with Microsoft Office applications
• Excellent written and verbal communication in English; French a plus

Responsibilities

• Set up and maintain maintenance agreements within internal systems
• Prepare, send, and follow up on maintenance agreements and related customer documentation
• Ensure receipt of signed customer documents and agreements
• Create and update customer accounts and information within internal systems
• Communicate required customer account or contract changes to Finance and other teams
• Assist with customer renewal follow-ups and administrative requests
• Support administrative processing and follow-up of customer orders, software license activations, maintenance agreements, hardware requests, and related activities
• Coordinate RMAs completion and follow-ups
• Assist with customer account administration and service requests
• Coordinate installation and service schedules with internal teams
• Prepare and maintain operational and customer-related administrative files
• Perform customer and internal follow-ups as required
• Review and prepare service tickets for invoicing prior to submission to Finance
• Prepare commission-related reports and supporting documentation for Finance
• Assist with weekly overtime and on-call tracking processes
• Support monthly operational and finance administrative requirements
• Assist with lease application administration and documentation submissions
• Prepare backup files and admin reports related to customer services and other activities
• Assist in gathering, organizing and preparing reports from internal systems and data sources
• Support maintenance of operational tracking files and internal reports
• Identify opportunities to improve administrative and operational processes, including AI tools

Skills

Organizational skills

Time management

Attention to detail

Microsoft Office

Written and spoken communication

French language (nice to have)

Education

Diploma in Administration

Office Management

Tools

ERP systems

CRM systems

Internal business systems

Job description

Harris Computer seeks an Administrative Operations Coordinator to provide cross-functional administrative support across customer accounts, software licenses, maintenance agreements, and finance-related processes. The role emphasizes organization, autonomy, and the ability to manage multiple priorities in a fast-paced environment.

You will coordinate合同 maintenance and renewal activities, assist with invoicing preparation, and support service scheduling with internal teams.