Operations Consultant: Contingent Workforce & AI Solutions

Zurich 56 Company Ltd; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Zurich Capability Center in North America seeks an Operations Consultant to support the Contingent Workforce & Supplier Governance program, interfacing enterprise-wide. You will manage end-to-end SOWs, engage with engagement managers, suppliers, and contract owners, and drive governance across Beeline and OneTrust.

Responsibilities include reviewing SOWs, identifying delays, enabling cost savings, data accuracy, and reporting for leadership.

Qualifications

• Bachelor’s degree and 4+ years in the Insurance or Operations field, or
• High School Diploma or equivalent and 6+ years in the Insurance or Operations area
• Zurich Certified Insurance Apprentice including Associate Degree and 4+ years in the Insurance or Operations area
• Experience with a Vendor Management System (e.g., Beeline)
• Contingent Workforce Management (CWM) experience (e.g., MSP, Staffing Supplier, internal CWM program)
• Ability to communicate and collaborate with all levels of the organization from entry level to senior leaders
• Strong verbal, written and presentation communication skills with the ability to clearly articulaterequirements
• Data analysis, analytical, critical, and problem-solving skills
• Experience using Power BI to develop, maintain, and interpret dashboards and reports that support operational insights and leadership decision-making
• Strong organizational and time management skills
• Experience identifying process improvement, automation, or AI-enabled solutions to improve operational efficiency

Responsibilities

• As an Operations Consultant, you are responsible for building and maintaining relationships with Engagement Managers and Contract Owners while supporting the end-to-end third-party governance and Contingent Workforce processes Statements of Work management.
• Review and manage Statements of Work by partnering with project managers, suppliers, VMO, Procurement, and other stakeholders throughout the Services Procurement lifecycle.
• Review Statements of Work for accuracy, completeness, and alignment with master agreements, program requirements, and approved rate cards.
• Monitor Statements of Work through the approval process, proactively identifying delays, resolving issues, and driving timely completion.
• Identify and drive cost savings opportunities within the contingent workforce and supplier governance program through rate validation, process discipline, and supplier engagement.
• Support contingent workers, suppliers, and engagement managers with ongoing maintenance of contingent workers including timesheets, performance discussions with suppliers, contingent worker issues, etc.
• Complete ad hoc and recurring operational reports through Beeline or OneTrust to ensure data accuracy, program visibility, and leadership reporting needs are met.
• Provide constant interaction via face to face, email, video calls, and other collaboration channels with engagement managers, suppliers, contingent workers, and other partners.
• Assist with worker assignment management to improve data integrity.
• Assist and monitor time and expense entry to ensure appropriate approvals occur by engagement managers by required deadlines.
• Lead and support projects to address strategic and operational priorities which are cross functional and highly visible.
• Identify, develop, and drive AI-enabled solutions to improve program efficiency, automate manual processes, and enhance stakeholder experience.
• Manage the program mailbox and ticketing system to address items raised by engagement managers and/or suppliers.
• Apply critical thinking to various contingent workforce and supplier governance processes and projects to support policies, guidelines, and governmental regulations.
• Develop training content and provide ongoing training for contingency workforce engagement managers / suppliers.
• Support third-party governance activities, including supplier intake, documentation review, risk assessment follow-up, and ongoing monitoring within OneTrust.

Skills

Vendor management

Power BI

Stakeholder communication

Data analysis

Education

Bachelor's degree

HS Diploma

Zurich Apprentice with Associate Degree

Tools

Beeline

OneTrust

Job description

Zurich Capability Center in North America seeks an Operations Consultant to support the Contingent Workforce & Supplier Governance program, interfacing enterprise-wide. You will manage end-to-end SOWs, engage with engagement managers, suppliers, and contract owners, and drive governance across Beeline and OneTrust.

Responsibilities include reviewing SOWs, identifying delays, enabling cost savings, data accuracy, and reporting for leadership.