Customer-Focused Operations Associate

CarMax Business Services; Lexington (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax Business Services in Lexington, Kentucky is looking for a customer service associate responsible for assisting customers through the sales and appraisal process. The role includes cash management, processing paperwork, and answering customer inquiries. Candidates should possess strong organizational skills, intermediate PC skills, and the ability to prioritize tasks in a fast-paced environment. CarMax offers a collaborative work culture with varied schedules, including nights and weekends.

Qualifications

• Ability to read, interpret, and transcribe data to maintain accurate records.
• Intermediate proficiency in word processing and spreadsheet software.
• Strong organizational skills and attention to detail in a deadline-oriented environment.

Responsibilities

• Provide customer service by assisting customers and handling inquiries.
• Process paperwork associated with automobile sales and auctions.
• Manage multiple pay types, including cash handling and preparing deposits.
• Mentor new Business Office Associates on processes and procedures.

Skills

Customer service

Data entry

Cash management

Multi-tasking

Microsoft Excel

Job description

CarMax Business Services in Lexington, Kentucky is looking for a customer service associate responsible for assisting customers through the sales and appraisal process. The role includes cash management, processing paperwork, and answering customer inquiries. Candidates should possess strong organizational skills, intermediate PC skills, and the ability to prioritize tasks in a fast-paced environment. CarMax offers a collaborative work culture with varied schedules, including nights and weekends.