Operations & Client Services Leader

RR Donnelley & Sons; Chicago (IL); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance and disability coverage

Parental leave and adoption assistance

Tuition assistance and discounts

Job summary

RR Donnelley & Sons is seeking an Operations Supervisor to lead day-to-day client service operations and a dedicated team. The role focuses on delivering outstanding service, ensuring accurate timekeeping, and driving efficiency in labor and resources to support growth.

The ideal candidate has extensive customer service and office operations experience, with strong communication, problem solving, and team leadership skills.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in a customer service environment, legal or financial services preferred.
• 3+ years in office support including admin, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and usage.
• Intermediate MS Word and Excel skills.
• Basic PowerPoint skills.
• Vendor management experience preferred.
• Basic P&L understanding a plus.
• Ability to prioritize competing priorities under tight deadlines.
• Proven customer service skills to build and maintain relationships.
• Strong written and verbal communication with professional telephone etiquette.
• Attention to detail and strong organizational skills.
• Ability to meet deadlines and handle confidential information.
• Independent decision-making aligned with business needs.

Responsibilities

• Ensure team provides outstanding service to client and builds strong relationships.
• Manage timekeeping for direct reports and ensure system accuracy.
• Create an environment for service expansions and new business opportunities.
• Maximize profitability through efficient use of labor and resources.
• Resolve operational problems promptly and effectively.
• Produce required reports on schedule.
• Coordinate team workflow, prioritize jobs and delegate duties.
• Balance day-to-day work with mail, reprographics, room setup and vendor management.
• Monitor workflow to meet deadlines and quality.
• Train new employees on policies and procedures.
• Address performance issues and develop team plans with management.
• Escalate client or team concerns to management for resolution.

Skills

Customer service

Time management

Communication

Teamwork

Problem-solving

Attention to detail

Decision-making

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

RR Donnelley & Sons is seeking an Operations Supervisor to lead day-to-day client service operations and a dedicated team. The role focuses on delivering outstanding service, ensuring accurate timekeeping, and driving efficiency in labor and resources to support growth.

The ideal candidate has extensive customer service and office operations experience, with strong communication, problem solving, and team leadership skills.