Operations Supervisor, Office Services & Client Care

RR Donnelley; Chicago (IL); On-site; USD 56,000 - 83,000; Full time

Job summary

RRD is seeking an Operations Supervisor to lead day-to-day team activities, manage client relationships, and ensure accurate timekeeping and efficient workflows. The role requires coordinating resources and driving profitability while maintaining high service levels.

The position operates on a Monday–Friday schedule with standard office hours. Strong communication, organizational skills, and the ability to solve problems quickly are essential for success in this fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred.
• 3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and usage.
• Intermediate Microsoft Office Word and Excel skills.
• Basic Microsoft PowerPoint skills.
• Prior experience managing vendors preferred.
• Basic P&L understanding a plus.
• Demonstrated experience prioritizing competing priorities under tight deadlines.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.

Responsibilities

• Ensure team provides outstanding service to client, while building strong customer relationships.
• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through the effective utilization of labor and resources.
• Immediately resolve any operational problems or issues.
• Produce required reports on schedule.
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Train new employees on policies and procedures.
• Address performance issues among team members.
• Work with manager to create development plans and challenging assignments for team members.
• Escalate to manager client or team concerns to proactively resolve issues.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
• Other duties as assigned

Skills

Customer service

Time management

Communication

Vendor management

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

RRD is seeking an Operations Supervisor to lead day-to-day team activities, manage client relationships, and ensure accurate timekeeping and efficient workflows. The role requires coordinating resources and driving profitability while maintaining high service levels.

The position operates on a Monday–Friday schedule with standard office hours. Strong communication, organizational skills, and the ability to solve problems quickly are essential for success in this fast-paced environment.