Operations & Client Services Lead

Rrdonnelley; New York (NY); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Employee discounts

Job summary

RRD in New York City seeks an Operations Supervisor to lead daily client services and team activities. You will supervise staff, manage timekeeping compliance, and foster environment for service expansion and new business opportunities.

You\'ll focus on profitability through efficient labor use, resolve issues promptly, and produce reports on schedule while training and developing team members to meet deadlines and policy standards.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years in a customer service environment, legal or financial services preferred.
• Experience in office support, including administration, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations is preferred.
• Familiarity with reprographics equipment and usage helpful.
• Proficient in MS Word and Excel; basic PowerPoint skills expected.

Responsibilities

• Ensure team provides outstanding service to client and builds strong relationships.
• Conduct time and absence tracking for direct reports with policy compliance.
• Create an environment for service expansion and new business opportunities.
• Maximize profitability through efficient labor and resource use.
• Resolve operational problems promptly and escalate when needed.
• Produce required reports on schedule.
• Coordinate workflow, prioritize jobs, and delegate duties.
• Train new employees on policies and procedures.
• Address performance issues and develop plans for team members.
• Escalate client or team concerns to management for resolution.
• Adhere to company policies and cost-efficient use of equipment.

Skills

Customer service

Communication skills

Team collaboration

Problem solving

Attention to detail

Multitasking

Education

Bachelor's degree or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Job description

RRD in New York City seeks an Operations Supervisor to lead daily client services and team activities. You will supervise staff, manage timekeeping compliance, and foster environment for service expansion and new business opportunities.

You\'ll focus on profitability through efficient labor use, resolve issues promptly, and produce reports on schedule while training and developing team members to meet deadlines and policy standards.