Senior Administrative Associate: Training & Operations Lead

RRD; Wheeling (WV); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RRD is hiring a Senior Administrative Associate to provide a range of administrative support at our site. You will handle phone lines, customer service, document editing, data entry, scheduling, and confidential information control.

You will lead process improvements, train Admins, and act as SME for junior staff while coordinating with clients to meet deadlines in a fast-paced environment.

Qualifications

• High school diploma or equivalent education.
• Minimum 2 years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of 1 year or more.
• Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
• Familiar with other software programs for providing administrative support
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast-paced environment
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Must be self-motivated with a positive attitude
• Proven customer service skills are required to create, maintain, and enhance customer relationships

Responsibilities

• Perform work in administrative support, including answering phone lines and customer service.
• Edit/transcribe documents and data entry for expenses/time/invoices/other.
• Create reservations and schedule meetings, conference rooms, A/V, hospitality, travel, and concierge tasks.
• Oversee confidential company information including but not limited to corporate card data and distribution lists.
• Use logs/tracking software for administrative tasks.
• Ensure job tickets are properly filled out before starting work.
• Assess job requests and ensure completion of tasks throughout lifecycle.
• Communicate with team, lead, supervisor, or client on deadlines and issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Assist in developing training plans and process maps for administration.
• Deliver training plans to a team of Admins.
• Serve as SME and resource for junior employees.
• Interact with clients in person, phone, video or email.
• Prioritize workflow and perform QA on own work and others.
• Answer phone, emails, and place service calls as needed.
• Adhere to company and client site policies.
• Use equipment and supplies cost-efficiently

Skills

MS Office

Typing

Customer service

Communication

Organizational skills

Deadline-driven

Teamwork

Problem-solving

Self-motivation

Education

High school diploma or equivalent

Tools

MS Office suite

Tracking software

Data entry systems

Job description

RRD is hiring a Senior Administrative Associate to provide a range of administrative support at our site. You will handle phone lines, customer service, document editing, data entry, scheduling, and confidential information control.

You will lead process improvements, train Admins, and act as SME for junior staff while coordinating with clients to meet deadlines in a fast-paced environment.