Operations Associate - Remote Process & Efficiency Lead

Reserv; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Generous PTO

Family leave policy

Work from anywhere

Laptop & second monitor

Job summary

Reserv is building a tech-driven claims organisation focused on AI and automation to streamline the claims process. The role involves supporting an efficient operations function, coordinating meetings, and driving cross-functional improvements across fast-paced projects.

You will engage with staff at all levels in a dynamic environment, take initiative to identify optimization opportunities, and contribute to timely, high-impact outcomes for the company and clients.

Qualifications

• CII Industry Qualification or Equivalent experience preferred.
• Experience in fast paced Operations.
• 3 - 4 years of experience working in an operations role at a fast-paced tech company.
• Delivering on time-sensitive tasks.
• Experience in using internal tools and streamlining operations processes.
• Proven ability to enhance cross-functional efficiency through process improvement.
• Ability to execute independently in a changing environment.
• Strong prioritisation skills with the ability to pivot as business needs change.
• Self starter who can identify areas for improvement and drive solutions.
• Cross-functional teamwork experience.
• Excellent communication skills and attention to detail.

Responsibilities

• Attend and prepare for meetings, circulate actionable items, and ensure to-dos are completed timely.
• Take part in strategic projects and business planning efforts.
• Organise and coordinate all meetings across schedules/timezones.
• Interact with staff at all levels in a fast-paced environment, remaining flexible and proactive.
• Take initiative to add value in areas of interest and passion.
• Review and assist with process documentation.
• Review and assist with ensuring SLAs are met externally and internally.

Skills

CII Qualification

Fast-paced Ops

Time-sensitive tasks

Process improvement

Cross-functional teamwork

Independent execution

Prioritisation

Communication

Tools

Internal tools

Job description

Reserv is building a tech-driven claims organisation focused on AI and automation to streamline the claims process. The role involves supporting an efficient operations function, coordinating meetings, and driving cross-functional improvements across fast-paced projects.

You will engage with staff at all levels in a dynamic environment, take initiative to identify optimization opportunities, and contribute to timely, high-impact outcomes for the company and clients.